Operations Manager

Managed Labor Solutions; Chicago (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Bonus plan

Job summary

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This role reports to the Area Manager and oversees Supervisors and hourly staff across a single site, managing labor, safety, and profitability.

The ideal candidate has 1+ year of management experience in a rental car or similar environment, with the ability to forecast labor, control costs, and lead a team in dynamic conditions.

Qualifications

• One year of management experience required.
• High school diploma or GED required; higher education preferred.
• Experience in rental car or fast-paced ops leadership is valued.

Responsibilities

• Run the floor plan, publish daily updates to supervisors and leads.
• Staff to the labor plan and manage overtime decisions.
• Review safety, accidents, and incident reports; ensure compliant operations.
• Manage and post employee schedules and coordinate with the client.
• Reconcile weekly flash and planner; ensure accurate billing where applicable.

Skills

Management experience

Labor cost control

Customer service

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

COMPASS

DAYTONA

Service Notes

Job description

Run the floor. Hit the plan. Build the bench.

Managed Labor Solutions, a nationwide leader in rental car outsourcing, is hiring an Operations Manager for a fast-paced airport location. This position is an excellent opportunity with advancement possibilities for demonstrated leaders who believe in providing top-notch service in asafe and fun work environment. Qualified candidates will have prior management and leadership experience in a rental car or other fast-paced, similar work environment.

Reports to: Area Manager

Manages: Supervisors, Leads and hourly team

Scope: Single site - all shifts

Accountable for:Labor, turns and safety

What you'll do daily:

• Run the Plan of the Day and publish it to supervisors and leads
• Submit an accurate, timely daily flash to track the sites productivity and profitability
• Send the daily site summary. Collect shift summaries from leads and supervisors — especially out-of-scope work performed.
• Staff to the labor plan. Challenge overtime.
• Review accident and incident reports.
• Manage and post employee schedule - communicate the schedule to the client
• Meet production in a fast-paced airport environment. Deal with the customer professionally. Keep the lot clean and compliant.

Weekly

• Management team meetings, safety huddles, client meetings
• Reconcile flash to billing and payroll by end of business Wednesday.
• Ensure ancillary and out-of-scope services are billed per contract.
• Set next week's flash and planner; lock the schedule to projected transactions.

Safety and Compliance

• Lead the site safety audit — lot hazards, road risk, wash bay equipment. Keep a visible Days Since Last Accident tracker.
• Run a safety committee that includes every associate level. Deliver safety appreciation. Train every supervisor and lead on the safety program.
• Correct hiring paperwork and screening — background checks, DMV, and all required documentation.
• Performance evaluations for every Supervisor and Lead within 30 days of quarter end. Union Free Training for supervisors and leads.

Who this is for:

• 21 or older, with at least one year of management experience. High school diploma or GED required; associate or bachelor's preferred.
• Rental car or similar fast-paced ops leadership - and real responsibility for labor cost and gross profit, not headcount alone.
• You can build a schedule to a transaction forecast and explain a miss without making excuses
• You work inside the customer’s system (COMPASS, DAYTONA, Service Notes) and you’re credible with a customer GM or District Manager.
• Valid driver’s license, clean driving history, and a background check in accordance with local law.

The Offer

• $70,000+ plus an annual bonus plan.
• Medical, dental, and vision insurance.
• A path to Area Manager - and advancement opportunities nationwide