Operations Manager

SECURITY 101; Charlotte (NC); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match plan

Paid holidays and PTO

Laptop and smartphone provided

Job summary

SECURITY 101 is seeking an Operations Manager in Charlotte to plan, organize, and control installation and service activities. This role involves ensuring quality for installations, managing costs, and training operations personnel.

The ideal candidate will have experience in commercial electronic security systems and strong supervisory skills. Benefits include medical coverage, a matching 401(k) plan, and more.

Qualifications

• Minimum of five years’ experience in the design and installation of commercial electronic security systems.
• Strong understanding of engineering and systems start-up functions.
• Supervisory responsibilities include interviewing, hiring, and training employees.

Responsibilities

• Manage installations and service activities of electronic security systems.
• Control cost and quality of operations activities.
• Develop and implement a quality service program to improve customer satisfaction.

Skills

Design and installation of commercial electronic security systems

POC model and financial tracking

Understanding of job financial reports

Supervisory skills

Education

PMP or CSPM certification preferred

Electronics training from a technical school or military training in electronics

Job description

Operations Manager

Security 101 – Charlotte is now recruiting for an Operations Manager who plans, organizes, directs, and controls all installation and service activities within the company. Responsible for the quality of installations, project costs (including field labor, design and project engineering, material, and subcontracts), and other costs applicable to systems operations. Responsibilities also include training and developing operations personnel.

Salary

Annual salary range from $110,000 to $135,000; eligible for bonus program. Salary commensurate with skills, product knowledge, and experience.

Benefits

Medical, dental, vision, prescription coverage, life & disability, 401(k) match plan, paid holidays, PTO, and more. Laptop and smartphone provided.

Skills / Abilities

The following are the minimum qualifications that an individual needs to successfully perform the duties and responsibilities of this position. Minimum qualifications may vary based on department size and/or geographic location.

• Minimum of five years’ experience in the design and installation of commercial electronic security systems.
• POC model and financial tracking.
• Strong understanding of engineering and systems start‑up functions.
• Understanding of job financial reports and ability to apply them to cost containment in managing projects.

Supervisory responsibilities: interviewing, hiring, orienting, training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Responsibilities

• Manage installations and service activities of electronic security systems; responsible for cost and quality control of operations activities.
• Overall department planning for each contract installation in advance, including re‑estimates; manpower requirements; job progress schedule; scheduling of materials and equipment to a job site.
• Formulate, recommend and implement functional policies and procedures related to systems engineering and installations.
• Develop and monitor methods to improve quality and reduce costs of installation and engineering.
• Promote safety in connection with installations; act as safety officer.
• Oversee supervision, through Project Managers, of all installation work and personnel, on job progress, to maintain schedules and ensure projects proceed per plans and job specifications.
• Assure that all completed jobs meet customer requirements per job specifications and local codes.
• Ensure that no work is performed out of scope; that change orders are accurately priced and authorized prior to work.
• Implement office management procedures/programs to improve quality and enhance the office working environment.
• Develop and implement a quality service program to improve customer satisfaction.
• Justify acquisition of new employees.
• Conduct regular employee performance evaluations and salary planning.
• Establish goals for department personnel; update and monitor them regularly.
• Provide counseling and guidance for subordinates to meet goals and objectives.
• Establish written procedures and policies.
• Keep current on company products and policies; disseminate appropriate information timely to department personnel.
• Monitor job costs and company operating expenses; prepare/disseminate job progress reports.
• Utilize available management financial reports to monitor and control, in accordance with approved profit plan, operations performance in direct job costs, operating expenses, indirect job costs, and warranty expenses.
• Develop periodic forecasts for systems revenue and gross margin; maintain a strategy for profitable execution of backlog.
• Provide input for development of profit plan for systems business revenue and gross margin; contribute to plan for corporate overhead expenses, interest costs, and pretax profit.

Education

• PMP or CSPM certification preferred.
• Electronics training from a technical school or military training in electronics or communications preferred.

EEO Statement

Security 101 is a DFWP and EOE organization with a team‑oriented work environment.