Operations Manager

WonderWorks; Branson (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

You will lead and develop teams, schedule staff, maintain safety and cleanliness, and resolve guest and team member issues quickly to deliver WONDERful guest experiences in a high-energy, family-friendly venue. This role offers growth opportunities and requires a proactive, hands-on leader.

Qualifications

• 2+ years of Operations Management in guest services, retail, or food & beverage.
• 2+ years of supervising/leading a team.
• Strong Microsoft Office skills (Excel, Outlook, Word).
• Ability to work nights, weekends, holidays, and varying weather conditions.
• Cash handling and basic math skills.
• Able to multi-task and make quick, ethical decisions in a fast-paced environment.
• Experience in an attraction or theme park is preferred.
• Must be able to lift up to 50 pounds.

Responsibilities

• Provide exceptional customer service and address guest and team member issues promptly.
• Direct and supervise employees across admissions, retail, F&B, exhibits, laser tag, etc.
• Walk through the building to ensure smooth operations.
• Prepare staff schedules aligned with daily projected sales.
• Supervise recruitment, recognition, counseling, and exits.
• Maintain a safe and clean environment for guests and staff.
• Manage inventory and reorder food and merchandise as needed.
• Perform other duties as assigned.

Skills

Microsoft Office

Multi-tasking

Team leadership

Guest services

Retail & F&B

Communication

Shift flexibility

Physical ability

Tools

Excel

Outlook

Word

Job description

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

WonderWorks Branson is looking for an Operations Manager to join our team! Our Operations Managers ensure exceptional guest service and smooth operations across all departments, from admissions to laser tag! Operations Managers create WONDERful experiences by leading teams, maintaining a safe and clean environment, and resolving guest and team member issues efficiently.

Responsibilities:

• Provide exceptional customer service in a timely and responsive manner including responding to guest complaints and team member issues
• Direct and supervise employees in all departments including admissions, retail, food & beverage, exhibits, laser tag, ropes, etc.
• Frequently walk through the building to ensure operations are running smoothly
• Prepare work schedules for team members to be sure staffing levels coordinate with daily projected sales
• Supervise team members, from interviewing to recognition to counseling to exits
• Ensure the facility maintains a safe and clean environment for all team members and guests
• Manage inventory, stock, and reorder food and merchandise as needed for business to run smoothly
• Perform other duties as assigned

Qualifications:

• Proven Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Ability to work any shift including nights, weekends, holidays, and weather conditions
• Cash-handling experience and basic mathematical skills, as needed to make change
• Ability to comprehend written and verbal communication
• Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment
• 2+ years of Operations Management in Guest Services, Retail, and Food & Beverage experience required to allow for optimal success
• 2+ years of experience supervising/leading a team
• Previous management experience in an attraction, theme park, or high-volume entertainment venue environment is preferred
• Ability to climb, bend, kneel, stoop, stand, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 50 pounds
• Job Types: Full-time

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.