Operations Manager

FMC Ice Sports; Boston (MA); On-site; USD 57,000 - 65,000; Full time

Job summary

FMC Ice Sports is seeking an Operations Manager to oversee the operations of multiple ice skating facilities in Massachusetts. This full-time position involves management of staff, maintenance, and customer service, requiring excellent organizational and communication skills. Ideal candidates will have a background in ice sports facilities and the ability to develop creative solutions for operational challenges.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401K

Earned Time Off

Qualifications

• Minimum of two years' work experience in ice arena operations.
• Self-starter with strong problem analysis and solution development.
• Ability to communicate effectively with diverse groups.

Responsibilities

• Oversee all operations and support facility programs.
• Manage routine maintenance and janitorial staff.
• Work with varying schedules, including nights and weekends.

Skills

Team Coordination

Customer Service

Organizational Skills

Problem Analysis

Effective Communication

Sales Development

Job description

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Description

Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

Description

Facility Management Corporation, known as “FMC Ice Sports,” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice-skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

The Operations Manager, reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and janitorial functions of the facility while it is open to the public, is required. This position will work alone and with other positions as required by the facility activities schedule. Work schedule may include nights, weekends and some holidays as necessary to meet the needs of our patrons and to complete job responsibilities.

Key areas of responsibility will focus on facility operations, staff coordination and customer service.

This is a Full-time position. Eligible for medical, dental, vision, HSA, 401K and earned time after eligibility period is met.

Requirements

Preferred Skills and Qualifications:

• Minimum of two (2) years' work experience in an ice arena with some level of responsibility to the operations and maintenance functions, including knowledge of equipment.
• Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Ability to develop "out of the box" ideas for increasing sales and controlling costs.
• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
• Flexibility to work varying hours especially as seasons and service needs change.
• Proven ability to work with and understand the needs of children of various ages and be committed to working with participants from a variety of backgrounds.
• Must have a valid Driver's License and comply with the safety regulations regarding operation of an ice resurfacer and ice edger.
  
  

Compensation: Base pay range: $57,500 - $65,000 annually.

*Eligible for annual increase of 2% - 4% based upon performance. Eligible for year-end discretionary bonus. Individual compensation packages are based upon various factors unique to each candidate. *

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Recreational Facilities

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