Operations Manager

Evlo AI; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

Evlo AI, based in Boston, seeks an Operations Manager to keep product development and go-to-market efforts running smoothly. You will own systems, workflows, and operating rhythms across Jira, Asana, Slack, Notion, and BI dashboards, turning ambiguous operational needs into clear processes and reliable reporting.

You will partner with engineering, product, finance, and customer success to align priorities, manage data quality, and drive cross-functional initiatives.

Qualifications

• 3–8 years experience in ops or related cross-functional role.
• Experience supporting technology teams and workflows across engineering, product, IT, or data.
• Strong command of Jira, Asana, Monday.com, Airtable, or equivalent platforms.
• Proficiency with Excel or Google Sheets; ability to build dashboards and use SQL/BI tools for analysis.
• Demonstrated ability to create scalable processes and manage competing priorities.
• Clear, concise written and verbal communication with stakeholder management and executive reporting.
• Bachelor’s degree in business, operations, information systems, engineering, or related field.

Responsibilities

• Own and improve operating processes for planning, intake, prioritization, status reporting, and post-project reviews.
• Coordinate cross-functional initiatives across engineering, product, finance, customer success, and leadership; track milestones, owners, risks, and dependencies.
• Administer and optimize operational tooling, including Jira, Asana, Notion, Slack, Airtable, and workflow automation platforms.
• Build dashboards and recurring reports using spreadsheets, SQL, or BI tools to monitor throughput, capacity, SLA performance, and delivery risk.
• Document standard operating procedures, decision records, and process controls in a centralized knowledge base.
• Identify bottlenecks through data analysis and stakeholder interviews, then lead process improvements through implementation and adoption.
• Manage external vendors, renewals, access controls, and operating budgets for core business and technical systems.

Skills

Operations management

Cross-functional collaboration

Stakeholder management

Data analysis

Executive reporting

Process improvement

Communication

Education

Bachelor's degree

Tools

Jira

Asana

Monday.com

Airtable

BI tooling

Job description

About The Role

The Operations Manager keeps the technical organization running efficiently by owning the systems, workflows, and operating rhythms behind product development, engineering, and go-to-market execution. The role connects people, processes, and tools across platforms such as Jira, Asana, Slack, Notion, and business intelligence dashboards. You will turn ambiguous operational needs into clear processes, measurable programs, and reliable reporting. This role matters because strong execution depends on accurate data, disciplined planning, and fast resolution of cross-functional dependencies.

Key Responsibilities

• Own and improve operating processes for planning, intake, prioritization, status reporting, and post-project reviews
• Coordinate cross-functional initiatives across engineering, product, finance, customer success, and leadership; track milestones, owners, risks, and dependencies
• Administer and optimize operational tooling, including Jira, Asana, Notion, Slack, Airtable, and workflow automation platforms
• Build dashboards and recurring reports using spreadsheets, SQL, or BI tools to monitor throughput, capacity, SLA performance, and delivery risk
• Document standard operating procedures, decision records, and process controls in a centralized knowledge base
• Identify bottlenecks through data analysis and stakeholder interviews, then lead process improvements through implementation and adoption
• Manage external vendors, renewals, access controls, and operating budgets for core business and technical systems

What We Are Looking For

• 3-8 years of experience in operations, technical program management, project management, business operations, or a related cross-functional role
• Experience supporting technology teams and managing workflows across engineering, product, IT, or data organizations
• Strong command of project and work-management tools such as Jira, Asana, Monday.com, Airtable, or equivalent platforms
• Proficiency with Excel or Google Sheets; ability to build operational dashboards and use SQL or BI tools for analysis
• Demonstrated ability to create scalable processes, manage competing priorities, and drive projects to completion without constant direction
• Clear, concise written and verbal communication, with strong stakeholder management and executive reporting skills
• Bachelor’s degree in business, operations, information systems, engineering, or a related field; Bonus: experience with workflow automation, SaaS administration, ITIL, Agile, or change-management programs