Operations Manager

Swingers - the crazy golf club; Boston (MA); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Annual Bonus Eligibility

Paid time off

Health insurance plans

Job summary

Swingers – the crazy golf club in Boston is seeking an Operations Manager to oversee daily venue operations, guest experience, and service and entertainment.

The role emphasizes leadership, financial oversight, safety compliance, and the ability to manage high-volume operations while delivering exceptional guest experiences. Excellent benefits accompany this opportunity.

Qualifications

• Minimum 5 years’ experience in a management role within high volume, quality cocktail bar/venue.
• TIPS alcohol certification.
• Food handling certification.
• Excellent communication at all levels.
• Strong leadership ability.
• Strong financial acumen.

Responsibilities

• Ensure seamless operation of the venue and oversee service and entertainment.
• Balance operational excellence, safety compliance and guest experience.

Skills

Management experience

Excellent communication

Leadership

Financial acumen

Decision making under pressure

Customer service focus

Education

TIPS alcohol certification

Food handling certification

Tools

POS Systems

Job description

Swingers – the crazy golf club is looking for an Operations Manager to join our team in Boston! We offer excellent benefits and compensation of $80,000 - $88,000.

The benefits

• Competitive Salaries with ample room for career growth
• Annual Bonus Eligibility
• 15 days of paid time off, plus additional days as you grow with the company
• Three different medical plans to suit you and your family’s needs, plus dental and vision options
• Free Telemedicine services through Healthjoy
• 401 (k) plans so you can invest in your future
• Voluntary Life Insurance with employer contribution
• Short Term Disability Insurance
• Access to Swingers Benefits Hub, which provides exclusive discounts on every-day purchases
• Easy to use Pre-Tax Transit & Parking benefits so you can save on your daily commute
• Flexible Spending Accounts (FSA), Dependent Care & Health Savings Accounts (HSA)
• 8 weeks of Swingers Paid Parental Leave after 1 year of employment
• Free golf and 50% off drinks

At Swingers we are passionate about finding exceptional people and helping them to grow and develop with us.

About us

Swingers is a global hospitality and leisure brand dedicated to creating immersive, one-of-a-kind venues that offer premium guest experiences through unparalleled hospitality, healthy competition, and serious fun. The unique crazy golf experience, originally founded in London, transforms traditional mini-golf into an exciting game enhanced with DJs, craft cocktails, and gourmet street food, creating the ultimate competitive adventure.

After establishing its roots in the UK, Swingers successfully expanded into the US, with locations in New York City's NoMad, Washington D.C.'s Dupont Circle, Las Vegas, and soon-to-open venues in Boston and beyond.

Check it out for yourself: Swingers.club/US or www.instagram.com/swingersus

The role

The Operations Manager has two main purposes day-to-day: ensuring the seamless operation of the venue, and overseeing all activities related to service and entertainment. With an overriding focus on team and guest experience, the Operations Manager balances operational excellence, commercial acumen, safety compliance and a developing display of emotional intelligence.

Our perfect candidate has

• Minimum 5 years’ experience in a management role within high volume, quality cocktail bar/venue
• TIPS alcohol certification
• Food handling certification
• Excellent communication at all levels
• Strong leadership ability
• Strong financial acumen
• The ability to manage under pressure and make decisions in real time
• The experience to operate at a high level under the direction of the management team
• The ability to manage multiple operational and managerial tasks simultaneously
• Personal maturity to deal with confidential information and/or issues with discretion and sound judgment
• The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays

An essential function of this position is to be on premises to perform all work requirements. Necessary reasonable accommodations based on disability, pregnancy, gender identity, sincerely held religious beliefs, or any other characteristic protected by federal, state, or local law will be provided so that employees can perform the essential functions of their jobs, so long as such accommodations do not pose an undue hardship. Please contact Human Resources if you require a reasonable accommodation.

• The base pay range for this position is $80,000 - $88,000. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, and skills, etc.

Commitment to Equal Opportunity

At Swingers, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Swingers is proud to be an equal opportunity workplace.

Skills

• Premium Hospitality Experience
• POS Systems
• Hospitality Management
• Inventory Management
• Training Experience
• Staff Scheduling
• +{{skillsLength}}