Operations Manager

130 Raymond James Financial Services, Inc.; BLOOMINGTON (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement

PTO + Market Holidays

Tuition Assistance

Discretionary Bonus

Job summary

McNellis & Asato, Ltd. seeks an Operations Manager to optimize branch operations, oversee front- and back-office processes, and lead daily functions. The role emphasizes project management, compliance with firm policies, and a professional, discreet service culture.

The ideal candidate has industry experience, strong organizational skills, and the ability to manage multiple tasks in a deadline-driven environment. Onsite work with a focus on efficiency and team leadership is expected.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of industry experience and leadership experience.
• Licenses/ Certifications: SIE, Series 7, 66, 9/10 OR ability to obtain within stated period.

Responsibilities

• Performs all operational functions as required by workloads and absences.
• Assists Branch Owner with confidential matters such as compliance visits.
• Assists Branch Owner with controlling expenses and operating at peak efficiencies.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Owner in running regular branch meetings.
• Recruits, selects, orients, trains, and supervises branch operations associates.
• Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.

Skills

Operational management

Project management

Leadership

Time management

Compliance

Microsoft Office

Organization

Communication

Discretion

Customer service

Analytical skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Summary McNellis & Asato, Ltd. is seeking an Operations Manager to manage the overall operational efficiency of the branch office. The ideal candidate has industry experience and is proficient in front- and back-office operations. Additionally, the Operations Manager will direct day-to-day operational functions of the office, run project management, ensure compliance with firm and regulatory policies and procedures, and have a strong affinity for organization and process in a professional, discreet, and team-oriented environment. At McNellis & Asato, associates are guided by the “7 C’s”: Curiosity, Communication, Collaboration, Compassion, Competency, Commitment, and Courtesy. If this resonates with you, then look no further.

Essential Duties and Responsibilities

• Performs all operational functions as required by workloads and absences.
• Assists Branch Owner with confidential matters such as compliance visits.
• Assists Branch Owner with controlling expenses and operating at peak efficiencies.
• Researches and resolves complex problems relating to client accounts and inquiries.
• Assists Branch Owner in running regular branch meetings.
• Recruits, selects, orients, trains, and supervises branch operations associates.
• Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
• Reviews daily work of operations associates.
• Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
• Ensures daily staffing levels, office schedules, and cross-training is adequate.
• Coordinates registrations, continuing education, licensing, etc. of branch personnel.
• Manages branch marketing and client events.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Knowledge of Company policies and procedures and industry rules and regulations
• Investment concepts, practices and procedures used in the securities industry
• Financial markets and products
• Human resource management principles and practices
• Microsoft Office
• Skill in Project management
• Organization
• Leadership
• Time management
• Compliance
• Ability to Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases. Handle conversations with discretion and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a service attitude.
• Display professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment.
• Employ good analytical skills to be able to research account information and resolve problems.
• Establish and communicate clear directions and priorities.
• Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel.
• Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes.
• Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Work independently, under minimal supervision.

Licenses/ Certifications: SIE, Series 7, 66, 9/10 OR ability to obtain within stated period

Education: Bachelor’s degree preferred

Experience: 5+ years of industry experience and leadership experience

Workstyle: Onsite

Travel: None required

Benefits

• Medical
• Dental
• Vision
• Retirement
• PTO + Market Holidays
• Tuition Assistance
• Discretionary Bonus

Compensation: $70,000 – $100,000, determined by experience and registrations

McNellis & Asato, Ltd. and its employees are independent contractors with respect to Raymond James, not employees of Raymond James. The term “Raymond James” includes but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates. PLEASE NOTE: The benefits link and benefits description below do not apply to this job posting because the hiring entity is an RJFS independent branch and all RJFS associates at this branch are independent contractors with respect to Raymond James. If you are offered a position by this RJFS branch, employment and benefits will solely be offered by the branch and not by Raymond James.

Education Work Experience Certifications Salary Range $35,568.00-$100,000.00 Travel Less than 25% Workstyle Resident

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status.

To view more details of the benefits offered, visit Myrjbenefits.com

Guiding Behaviors

• Develop
• Collaborate
• Decide
• Deliver
• Improve

Employee Expectations

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here.

We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow.

Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.