Operations Manager

Chewy; Belton (GA); On-site; USD 85,000 - 125,000; Full time

Job summary

Chewy is seeking an Operations Manager for its fulfillment center. This hands-on leader will build relationships with hourly associates, managers, carrier partners, vendors, and other FC teams in a start-up style environment while driving daily improvements.

Responsibilities include leading inbound/outbound activities for two shifts, ensuring safety, achieving KPIs, and mentoring Area Managers. The role emphasizes planning, data-driven decision making, and cross-functional collaboration at Chewy.

Qualifications

• Bachelor’s degree or comparable experience.
• 5+ years of management in fulfillment/warehouse operations.
• 4+ years in Receiving, Inventory Control, and/or Order Fulfillment.
• 4+ years managing large groups of hourly employees.
• Experience with inventory, order, and warehouse management systems and processes.
• Start-up environment with ambiguity and change.
• Strong project management and continuous improvement skills.
• Metrics-driven, customer-focused, data-informed decisions.
• Willingness to travel and work weekends.

Responsibilities

• Lead inbound/outbound activities for the FC across two shifts.
• Ensure a safe work environment for the outbound team.
• Direct warehouse supervisors to meet on-time shipment targets.
• Maintain KPIs: on-time shipments, misses, defects, costs per order.
• Engage Area Managers and Operations Leads.
• Drive planning and forecasting.
• Mentor and develop Area Managers.
• Develop standard processes across shifts.
• Foster a positive, adaptable team culture.
• Drive continuous improvement in safety, quality, cost, and delivery.
• Use WMS to optimize order fulfillment and provide insights.

Skills

Leadership

Project management

Data-driven

Communication

Continuous improvement

Team development

Adaptability

Problem solving

Education

Bachelor's Degree

Tools

Warehouse Management System (WMS)

Lean Six Sigma / Green Belt

Inventory management systems

Order fulfillment systems

Job description

Job Description:

Our Opportunity:

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on in a start-up environment and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.

What you'll do:

• Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
• Be a guide in providing a healthy and safe work environment for associates working on the outbound team
• Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
• Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
• Engage a team of Area Managers and Operations Leads
• Drive planning and forecasting
• Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop Area Managers for career progression and learning!
• Ability to develop and share standard processes across the shifts and network
• Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness

What you’ll need:

• A Bachelor's Degree from an accredited University or comparable experience
• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
• At least 4 years of shown experience of positively running large groups of hourly employees
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Passion for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• Metrics driven demeanor
• Customer service obsession, with desire to go above and beyond to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Shown ability to quickly adapt and drive the right results using data
• The highest levels of integrity and ethics!
• Must be flexible to work weekends
• Position may require travel

Bonus:

• E-Commerce experience
• Certification and/or experience in Lean Six Sigma and/or Green Belt certification

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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