Operations Manager

Sabah Mansoor Design; Atherton (CA); On-site; USD 80,000 - 130,000; Full time

Job summary

Sabah Mansoor Design, a boutique luxury residential interior design firm based in Menlo Park, California, seeks an Operations Manager to be the administrative backbone. You will work directly with the Founder to manage finances, billing, procurement, and HR basics, ensuring a seamless client experience and scalable operations.

The role emphasizes building robust systems, refining SOPs, and overseeing software tools like Studio Designer and Google Workspace.

Qualifications

• Experience managing operations for a design firm.
• Strong organizational and process-improvement skills.
• Ability to oversee budgeting, invoicing, and HR basics.

Responsibilities

• Oversee accounts payable/receivable and cash flow.
• Maintain SOPs and manage internal systems.
• Administer accounting and project management software.
• Serve as primary non-design client liaison.

Skills

Financial tracking

HR administration

SOP development

Operations management

Procurement

Tools

Studio Designer

Google Workspace

Canva

Bookkeeping software

Job description

Sabah Mansoor Design is a boutique luxury residential interior design firm based in Menlo

Park, California. We specialize in high-end residential projects and design forever homes for a

small number of families each year, focusing on layered, deeply personal interiors built

around legacy and family story. We pride ourselves on delivering exceptional design and a

seamless client experience, holding ourselves to the standard of the best practices in the

country. As our firm grows, we are looking for a highly organized and proactive Operations

Manager to take ownership of the "behind-the-scenes" business processes that keep our

studio running smoothly.

Role Summary

The Operations Manager is the administrative backbone of our firm. This is a newly created

role working directly with our Founder and Principal, where you will have visibility across the

whole business—people, projects, procurement, systems, financial performance, and client

experience. While the design and project management teams focus on creative concepts,

sourcing, and logistics, you will own the business administration, financial tracking, and

day-to-day studio operations. You will manage billing, monitor cash flow, optimize our

internal systems, and handle human resources basics. The ideal candidate is an emotionally

intelligent leader and hyper-organized problem solver who loves numbers, systems, and

turning administrative chaos into streamlined processes. For someone who enjoys building,

improving, and leading, this is a rare chance to shape the next chapter of an established

Key Responsibilities

• Manage accounts payable and receivable, keeping a close eye on cash flow and partnering with the Principal and our bookkeeper on invoicing, project profitability, and forecasting.
• Track overall firm profitability, operational budgets, billable hours for the design team, and track margins by project, flagging where we are off plan.
• Liaise directly with our external bookkeeper/CPA to ensure accurate monthly financial reporting, payroll processing, and sales tax compliance.
• Manage firm expenses, subscriptions, and vendor accounts.

Studio Operations & Administration

• Run the day-to-day rhythm of the studio and develop, refine, and enforce Standard Operating Procedures (SOPs) for internal firm management.
• Administer and maintain the firm's accounting and project management software (e.g., Studio Designer, Google Workspace, Canva) and lead the adoption of new tools.
• Oversee basic HR tasks, including onboarding/offboarding employees, managing benefits administration, processing payroll, and keeping the studio handbook and IT/tech support, and ensuring the office environment is organized and professional.
• Act as the primary, trusted point of contact for non-design client inquiries, ensuring every client touchpoint reflects the standard of the work.

Projects and Procurement

• Maintain a clear view of every active project, including schedule, budget status, open items, and risks.
• Oversee the procurement pipeline from proposal through order, expediting, receiving and installation, coordinating with builders, architects, workrooms, and receivers so