Operations Manager

SHR Consulting Group; Arlington (VA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

Certification reimbursement and career

Job summary

SHR Consulting Group, LLC is seeking an experienced Operations Manager to lead daily operations across the DISA J-9 HAC portfolio. This Key Personnel role serves as the operational center of gravity for the program, owning incident response, escalation management, monitoring, and initiative execution across infrastructure, storage, applications, and organizational messaging.

The candidate will coordinate with the On-Site Program Manager and Government leadership, directing a large technical

Qualifications

• Extensive daily operations experience on large IT programs.
• Experience implementing DoD IT policies and processes.
• Experience managing client SLAs and performance metrics.
• Ability to brief Government leadership clearly.

Responsibilities

• Oversee daily operations across J-9 HAC portfolio.
• Own incident management, root-cause analysis, and restoration.
• Direct 24x7x365 monitoring and escalation procedures.
• Coordinate with On-Site Program Manager and Government leadership.
• Lead operational initiatives and track milestones in the IMS.
• Develop and implement DoD IT policies and SOPs.
• Monitor SLA/Q, ensure 95% staffing and clearances.
• Ensure changes follow enterprise change management framework.
• Provide status updates during outages and investigations.
• Support monthly reviews with operational metrics.

Skills

Operations leadership

Incident management

Staff management

Communications with government

COOP readiness

Education

Bachelor of Science in Computer Engineering/CS/Telecommunications/MIS or 7 years relevant experience

Tools

Red Hat Enterprise Linux

Microsoft Windows Server

ITIL/PMP framework knowledge

Job description

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

About SHR Consulting Group

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

Position Summary

SHR Consulting Group is seeking an Operations Manager to run daily operations across the DISA J-9 Hosting and Compute (HAC) portfolio. This is a Key Personnel position and the operational center of gravity for the program. You will own incident response, troubleshooting escalation, monitoring, and initiative execution across infrastructure, storage, applications, and organizational messaging, coordinating daily with the On-Site Program Manager and Government leadership. This role suits an operations leader who is comfortable both directing a large technical staff and staying close enough to the technology to make sound restoration calls under pressure.

Key Responsibilities

• Manage daily operations across the J-9 HAC portfolio, including infrastructure, storage and backup, mission applications, and organizational messaging service areas
• Own incident management and troubleshooting escalation, driving root cause identification, restoration, and corrective action to closure
• Direct 24x7x365 monitoring operations and ensure watch teams execute notification, escalation, and shift turnover procedures consistently
• Coordinate daily with the On-Site Program Manager and Government leadership on operational status, risks, and emerging issues
• Lead execution of operational initiatives and system transition activities, tracking milestones and dependencies against the Integrated Master Schedule
• Direct staff in developing, coordinating, and implementing DoD-specific IT policies, processes, and procedures, including Concept of Operations and Standard Operating Procedures
• Manage, develop, monitor, and report on client Service Level Agreements and Acceptable Quality Level performance standards
• Ensure Key Personnel positions remain staffed at or above 95% and that all personnel maintain required clearances, education, experience, and DoD 8140 certifications
• Ensure changes are processed through the enterprise change management framework and that configuration baselines remain accurate
• Notify Government leadership within established timelines when a system or service is degraded and provide status updates through resolution
• Support monthly In-Progress Reviews and executive briefings with operational metrics covering incidents, service requests, change requests, and SLA impact
• Drive continuous improvement across people, process, and technology, and maintain COOP readiness for mission essential systems
• Oversee onboarding, training, and validation of contractor staff on internal processes, and ensure timely completion of building pass, CAC, facility, and system access actions

Minimum Qualifications

• Demonstrated ability and experience in daily operations and maintenance of large, complex IT projects and IT staff similar in size and scope to this order
• Experience directing staff in developing, coordinating, and implementing DoD-specific IT policies, processes, and procedures
• Experience managing, developing, monitoring, and reporting on client Service Level Agreements
• Knowledge of backend server and infrastructure environments, application management, storage networks, and networking infrastructures
• Demonstrated experience operating and maintaining large-scale deployments and upgrades of enterprise applications and large-scale virtual and physical Red Hat and Microsoft server environments
• Demonstrated experience in a DoD IT environment and in a large, complex IT environment
• Demonstrated experience with DoD IT security practices, policies, and directives, and understanding of DoD Joint Information Environment (JIE) initiatives
• Experience maintaining cyber compliance and supporting performance-based order requirements
• Demonstrated ability to conduct service interruption event management and troubleshooting
• Demonstrated ability for oral and written communication, including briefing Government leadership
• Knowledge of operating system environments similar in size and scope to this order

Education

Bachelor of Science degree in Computer Engineering, Computer Information Systems, Telecommunications, or Management Information Systems; or seven (7) recent years of documented experience relevant to this key position.

Certification Requirements

Must have equivalent professional experience and certification to Information Technology Infrastructure Library (ITIL) Foundation and Project Management Professional (PMP). DoD 8570.01-M / DoD 8140 certification required prior to start of order.

Security Clearance

Active Secret clearance required at minimum; must be eligible to obtain and maintain TS/SCI. U.S. citizenship required.

Work Environment

On-site at the Pentagon Reservation and Government facilities within the National Capital Region, which for this program includes the Mark Center, Crystal Gateway, the Taylor Building, Raven Rock Mountain Complex, Fort Detrick, Fort Belvoir, Fort McNair, Fort Myer, and Naval Support Group Mechanicsburg, PA. Limited unclassified telework may be authorized in writing by the COR on a case-by-case basis in support of COOP scenarios. Occasional CONUS travel may be required.

Location

Pentagon Reservation, Washington, DC (National Capital Region)

Schedule

Full-time, 8 hours x 5 days per week (Monday–Friday), with after-hours on-call responsibility

Benefits

• Competitive salary commensurate with experience and clearance level
• Comprehensive medical, dental, and vision coverage
• 401(k) with company contribution
• Paid time off and eleven federal holidays
• Certification reimbursement and training support (DoD 8140 baseline and computing environment certifications)
• Life and disability insurance

The above salary range represents a general guideline; SHR considers a number of factors when determining the base salary offers such as the scope and responsibilities of the position, and the candidate's experience, education, skills and current market conditions.

SHR Consulting Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.