Operations Manager

LSG Lufthansa Service Holding AG; Anchorage (AK); On-site; USD 83,000 - 104,000; Full time

Benefits offered by this job

Health coverage day 1

Life Insurance – Day 1

Tuition Reimbursement

Paid vacation & holidays

401(k) with company match

Free meals & parking

Credit union membership

Advancement opportunities

Job summary

SkyChefs in Anchorage is seeking an Operations Manager to lead day-to-day operations, plan staffing, and drive efficiency while meeting customer expectations. You will oversee safety, quality, and cost controls in a fast-paced aviation services environment.

Ideal candidates have 5+ years of leadership in operations, strong budgeting and scheduling skills, and proven ability to improve processes. This on-site role offers comprehensive benefits and advancing opportunities within SkyChefs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of leadership experience in operations, logistics, or related environments.
• Experience managing large teams in a fast-paced operational setting.
• Strong understanding of workforce planning, scheduling, and performance management.
• Experience managing budgets, labor costs, and productivity metrics.
• Ability to solve problems quickly and make effective decisions under pressure.
• Strong communication, leadership, and relationship-building skills.
• Proven ability to improve processes and drive operational results.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead and manage day-to-day operational activities to meet and exceed customer expectations.
• Develop staffing plans, schedules, and workforce strategies to support operational demands.
• Monitor productivity, labor utilization, quality standards, and operating costs.
• Ensure efficient movement and delivery of products, equipment, and services while maintaining timelines.
• Drive a culture focused on safety, compliance, accountability, and continuous improvement.
• Investigate service issues, identify root causes, and implement corrective actions.
• Analyze operational data and performance metrics to identify opportunities for improvement.
• Partner with cross-functional teams including Transportation, Logistics, Production, Warehouse, Inventory, Quality, Customer Service, and Safety.
• Ensure compliance with company policies and all applicable regulatory requirements.
• Maintain strong relationships with internal stakeholders, airline customers, and business partners.
• Support departmental budgeting, forecasting, and cost-management initiatives.
• Lead projects that improve efficiency, service levels, and employee engagement.

Skills

Leadership

Communication

Relationship-building

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Job Title:Operations Manager
Job Location:Anchorage-USA-99502
Work Location Type:On-Site
Salary Range:$82,816.49 - 103,520.61

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

The Opportunity

We’re looking for a results-driven Operations Manager who thrives in a fast-paced environment, enjoys leading diverse teams, and is passionate about delivering outstanding operational performance. This is an exciting opportunity to oversee key operational functions, drive continuous improvement, and make a direct impact on customer satisfaction, safety, quality, and team success.
If you’re a hands-on leader with experience managing complex operations, logistics, transportation, manufacturing, distribution, or service environments, we’d love to hear from you.

Why You’ll Love Working Here

• Medical, Dental, Vision – Eligible Day 1!
• Employer-paid Life Insurance, AD&D, and Voluntary Benefits – Eligible Day 1!
• Tuition Reimbursement
• Vacation, Sick, and Holiday Pay
• 401(k) with Company Match
• Free Meals & Parking
• Membership to American Airlines Credit Union
• Endless Opportunities for Advancement

What You’ll Be Doing

• Lead and manage day-to-day operational activities to meet and exceed customer expectations.
• Develop staffing plans, schedules, and workforce strategies to support operational demands.
• Monitor productivity, labor utilization, quality standards, and operating costs.
• Ensure efficient movement and delivery of products, equipment, and services while maintaining operational timelines.
• Drive a culture focused on safety, compliance, accountability, and continuous improvement.
• Investigate service issues, identify root causes, and implement sustainable corrective actions.
• Analyze operational data and performance metrics to identify opportunities for improvement.
• Partner with cross-functional teams including Transportation, Logistics, Production, Warehouse, Inventory, Quality, Customer Service, and Safety.
• Ensure compliance with company policies and all applicable regulatory requirements.
• Maintain strong relationships with internal stakeholders, airline customers, and business partners.
• Support departmental budgeting, forecasting, and cost-management initiatives.
• Lead projects that improve efficiency, service levels, and employee engagement.

What We Look For in a Candidate

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of leadership experience in operations, logistics, transportation, distribution, manufacturing, warehousing, supply chain, aviation services, or related environments.
• Experience managing large teams in a fast-paced operational setting.
• Strong understanding of workforce planning, scheduling, and operational performance management.
• Experience managing budgets, labor costs, and productivity metrics.
• Ability to solve problems quickly and make effective decisions under pressure.
• Strong communication, leadership, and relationship-building skills.
• Proven ability to improve processes and drive operational results.
• Proficiency with Microsoft Office applications.

SkyChefs is an EEO and Aff…

SkyChefs is an EEO and Aff…