Operations Manager

Ultipro; Alexandria (MN); On-site; USD 65,000 - 100,000; Full time

Job summary

Fleet Farm is seeking an Operations Manager to lead Front End Operations, Convenience/Gas, Facilities, Scheduling, Pricing, and Loss Prevention at a Minnesota store. You will hire, coach, and develop a diverse team, manage budgets, and drive continuous improvement.

You will partner with HR and the General Manager to monitor variances, implement solutions, and maximize customer satisfaction while promoting loyalty programs and company initiatives.

Qualifications

• Bachelor's degree or equivalent experience in business/marketing or related field.
• 5 years of management experience in a Big Box retailer or equivalent.
• Proven ability to lead, coach, and build relationships in a fast-paced environment.
• Ability to direct and motivate a diverse team including full- and part-time workers.
• Decisive in implementing solutions, planning, delegating tasks, and adapting to change.
• Flexible schedule with open availability including days, nights, weekends, and holidays.

Responsibilities

• Lead and mentor team to achieve Best in Class execution and customer service.
• Develop and monitor individual development plans for direct and indirect reports.
• Ensure proper staffing levels per budget and optimize for customer needs.
• Monitor wage and expense control programs; act on variances with HR.
• Oversee cash management policies and procedures.
• Lead loyalty programs, fleet rewards, and store credit initiatives.
• Provide guidance on customer issues and loss prevention efforts.
• Promote Fleet Farm loyalty and company initiatives.

Skills

Leadership

Coaching

Budgeting

Scheduling

Staff Development

Operations Management

Education

Bachelor's degree in Business/Marketing or related field

Job description

Description

Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you always looking for continuous improvement opportunities? If so, this opportunity is for you!

The Operations Manager is responsible for providing leadership in the following key store areas: Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, and Loss Prevention.

Job duties:

• Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
• Oversee the development and execution of individual development plans for each of your direct and indirect reports.
• Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
• Responsible for monitoring store wage and expense control programs.
• In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
• Responsible for oversight of all cash management policies, procedures, and practices.
• Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
• Provide guidance and oversight for Customer related issues, as needed.
• In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience
• 5 years of management experience within a Big Box retailer preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
• Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
• The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.