Operations Manager

Ultipro; Hudson (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

Fleet Farm is seeking an Operations Manager in Hudson, WI to lead Front End, C-store/gas ops, facilities, scheduling, pricing, and LP. You will coach teams, drive development plans, and ensure staffing aligns with budgets while maximizing customer service.

Candidates should have a Bachelor's degree or equivalent, 5 years in a Big Box setting, and a proven ability to manage diverse teams, implement solutions, and adapt to change with a flexible schedule including weekends and holidays.

Qualifications

• Bachelor's degree or equivalent experience in business or related field.
• 5 years of management experience in a Big Box retailer preferred.
• Ability to lead, coach, and build relationships in a fast-paced environment.
• Direct and motivate a diverse population of full- and part-time staff.
• Decisive with implementing solutions, planning, delegating tasks and adapting to change.

Responsibilities

• Train, coach, and mentor team to achieve best-in-class execution and customer service.
• Oversee development and execution of individual development plans for reports.
• Ensure proper staffing according to budget and maximize customer service.
• Hire, train, develop, and manage performance with HR oversight.
• Monitor wage and expense control programs.
• Identify budget variances and take corrective action with leadership.
• Oversee cash management policies, procedures, and practices.
• Administer Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
• Provide guidance for customer-related issues as needed.
• Oversee shrink reduction efforts with Loss Prevention Lead.
• Promote Fleet Farm loyalty program and other company initiatives.

Skills

Leadership

Coaching

People management

Customer service

Budgeting

Education

Bachelor's degree or equivalent experience in Business/related field

Job description

Description

Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you always looking for continuous improvement opportunities? If so, this opportunity is for you!

The Operations Manager is responsible for providing leadership in the following key store areas: Front End Operations, Convenience Store / Gas Operations, Facilities, Scheduling / Labor Management, Pricing / Inventory Coordination, Reset/Project Coordination, and Loss Prevention.

Job duties:

• Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
• Oversee the development and execution of individual development plans for each of your direct and indirect reports.
• Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
• Responsible for monitoring store wage and expense control programs.
• In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
• Responsible for oversight of all cash management policies, procedures, and practices.
• Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
• Provide guidance and oversight for Customer related issues, as needed.
• In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience
• 5 years of management experience within a Big Box retailer preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
• Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
• The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.