Senior General Manager

Mills Fleet Farm e-Commerce Enterprises, LLC; Delavan, Northern (WI, KY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Fleet Farm seeks a Senior General Manager in Wisconsin to lead store operations across multiple locations, driving performance in team leadership, customer experience, and profitability. You will champion operational excellence, coach store leaders, and ensure safety and compliance while shaping growth through cross-functional partnership.

As a thought leader, you will manage P&L, recruit and develop talent, supervise merchandising, logistics, and store readiness, and set the tone for a

Qualifications

• Bachelor's Degree in Business, Marketing or equivalent experience.
• 5+ years of retail management experience within a Big Box retailer.
• Proven ability to lead, coach and build team member relationships in a fast-changing environment.
• Proven ability to meet deadlines and key metrics, and deliver results.
• Demonstrated ability to multi-task; adapt to a quickly changing environment.
• Strong communication and presentation skills; comfortable presenting to all levels of the organization.
• Excellent computer skills with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Lead Store Operations: Drive performance across five key areas—Team Members, Customers, Store Readiness, Execution, and Profitability.
• Drive Financial Performance: Achieve budgeted sales and manage P&L, wages, and expenses; identify variances and coach.
• Ensure Operational Excellence: Oversee merchandising, backroom, logistics, inventory, and store presentation.
• Champion Customer Experience & Safety: Lead a customer-focused culture while ensuring safe, compliant environments.
• Ensure Compliance & Risk Management: Maintain compliance with company policies and regulations including safety and loss prevention.
• Develop & Lead Talent: Partner with HR to recruit, onboard, develop, and manage Store Leaders and Team Members.
• Drive Consistency & Change: Conduct store visits, lead training, support new openings, and ensure consistent execution across locations.

Skills

Leadership & coaching

Communication & presentation

MS Office (Word, Excel, PowerPoint)

Education

Bachelor's degree in Business/Marketing or equivalent experience

Tools

MS Office Suite

Job description

Description

About the Role

The Senior General Manager is responsible for demonstrating positive, inspired, credible and effective leadership for all Store Management and Team Members in home and assigned stores. The role of the Senior General Manager is to create operational excellence through processes and routines, efficient and profitable operations, and growth of leadership in home and assigned stores within the guidelines, policies and procedures established by Fleet Farm. In addition, the Senior General Manager is expected to be a thought leader who will challenge the status quo, identify opportunities, and provide solutions while partnering cross functionally to achieve the desired results.

What You’ll Do

• Lead Store Operations: Drive performance across five key areas—Team Members, Customers, Store Readiness, Execution, and Profitability—while ensuring consistent Fleet Farm standards across assigned locations.
• Drive Financial Performance: Achieve budgeted sales and effectively manage P&L, wages, and expenses; identify variances and take corrective action through coaching and training.
• Ensure Operational Excellence: Oversee merchandising, backroom, logistics, freight, inventory, task management, and store presentation to ensure consistent and timely execution.
• Champion Customer Experience & Safety: Lead a customer-focused culture while ensuring safe, compliant, and welcoming environments for Team Members and customers.
• Ensure Compliance & Risk Management: Maintain compliance with company policies and all applicable local, state, and federal regulations, including safety, firearms, sanitation, and loss prevention requirements.
• Develop & Lead Talent: Partner with HR to recruit, hire, onboard, coach, develop, and manage performance of Store Leaders and Team Members while building a strong leadership pipeline.
• Drive Consistency & Change: Serve as an agent of change, conduct routine store visits and audits, lead training and meetings, support new store openings, and drive consistent execution across all assigned locations.

What You Bring

• Bachelor's Degree in Business, Marketing or equivalent experience
• 5+ years of retail management experience within a Big Box retailer.
• Proven ability to lead, coach and build team member relationships in an environment of fast change.
• Proven ability to meet deadlines and key metrics, and deliver results.
• Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment.
• Strong communication (written & verbal) and presentation skills required. Must be comfortable presenting to all levels of organization.
• Excellent computer skills, with MS Office Applications: Word, Excel, and PowerPoint

Why Join Fleet Farm?

A dynamic and growing company with a strong Midwest footprint.

Work alongside passionate professionals who are driven by teamwork and results.

Competitive compensation, benefits, and opportunities for growth and development.

Make a tangible impact on product availability and customer satisfaction.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.