Operations Management Trainee

Ryder System, Inc.; Waukesha (WI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan

Job summary

Ryder System, Inc. in Wisconsin is seeking an Operations Management Trainee to support shop management and drive cost savings, customer retention, and metric-based initiatives. This role collaborates across Operations, Asset Management, Sales, Quality, and Rental to optimize outcomes.

Relocation within the business unit is required after training. This is a salaried position with comprehensive benefits, offering growth opportunities in a collaborative, safety-focused culture.

Qualifications

• Bachelor's degree required.
• 1 year or more in customer service with issues resolution experience.
• Strong PC knowledge incl. spreadsheets and word processing.
• Basic understanding of Business Finance, controls and metrics.

Responsibilities

• Support the shop management process and assist in cost savings, customer retention, and metric-based initiatives.
• Coordinate with the rental department to maximize utilization without compromising lease customers.
• Partner with Sales on customer calls for new business and increased customer satisfaction.
• Ensure PM scheduling, breakdowns and vehicle status updates; oversee technician work planning.

Skills

Communication skills

Multitasking

Team player

Education

Bachelor's Degree

Tools

Excel

Word

Job description

Job Category Operations and Support

Summary: The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead. Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills, Required.
• Instills commitment to organizational goals, Required.
• Capable of multi-tasking, highly organized, with excellent time management skills, Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
• Strong mechanical skills, Required.
• Effective interpersonal skills, Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages, Advanced, Required.
• Basic understanding of Business Finance, controls and metrics, Beginner, Required.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: 55000

Maximum Pay Range: 55000

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Company Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Additional Notes

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act

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