Operations Management Trainee

Ryder System, Inc.; Stockton (CA); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training and ongoing PD

Regional and local Ryder guidance

Stability of a Fortune 500 company

12 weeks paid maternity leave

Paid time off for military veterans

Job summary

Ryder System, Inc. offers an Operations Management Trainee program designed to develop leadership and operational knowledge over 18 to 24 months. You will work with cross-functional teams to learn processes and strategies aimed at customer retention and operational excellence.

Recent graduates can start a career with a stable Fortune 500 company, with mentorship, relocation opportunities, and comprehensive training to prepare for advancement in transportation and logistics.

Qualifications

• Bachelor's Degree required.
• 1 year+ in customer service with issue resolution preferred.
• Strong PC knowledge including spreadsheet and word processing software; advanced skills required.
• Basic understanding of business finance, controls, and metrics; beginner skills required.

Responsibilities

• Responsible for customer relationship activities: proactive management, issue resolution, and customer satisfaction.
• Coordinate with rental department to maximize utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policies to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow-up, breakdowns and vehicle status updates; oversee technician work planning.

Skills

Detail-oriented

Verbal and written communication

Multitasking

Flexibility

Mechanical skills

Interpersonal skills

Relationship building

Independent and team work

Education

Bachelor's Degree

Tools

Spreadsheet software

Word processing

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

The Operations Management Trainee ( OMT ) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.

This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

Shop Location: Stockton, CA

Hours: Tuesday-Friday 10AM to 6:30PM. Saturday 6AM to 2:30PM

Schedule: Tuesday-Saturday

Salary – Paid Weekly

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support
• The stability and peaceofmind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over36,000 employeesworldwide.
• 12 weeksof paidmaternity leave.
• Additionalday of Paid Time Off(PTO)for Military Veterans.

Essential Functions

• Responsible forthe customerrelationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximumutilizationwithout compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed tooptimizerunning costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management,Salesand Marketing to ensure customer satisfaction.
• EnsureaccuratePM scheduling and follow-up,breakdownsand vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program isrequired.
• Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practicesrequired.
• Strong verbal and written communication skillsrequired.
• Instills commitment to organizationalgoalsrequired.
• Capable of multitasking, highly organized, with excellent time management skills.Able to prioritize work.
• Flexibility tooperateand self-driven to excel in a fast-paced environment,required.
• Strong mechanical skillsarerequired.
• Effective interpersonal skillsandexcellent influencing skills,required.
• Ability to create andmaintainprofessional relationships within all levels of the organization (peers, work groups, customers, supervisors),required.
• Abilityto work independently and as a member of a teamisrequired.

Qualifications

• Bachelor's Degree,required.
• 1 year or more in customer service with issue resolution,preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advancedskills arerequired.
• Basic understanding of Business Finance, controls,and metrics.Beginnerskills arerequired.

#LI-AC

#INDexempt

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Job Category

Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

$68,000

Maximum Pay Range:

$68,000

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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