Operations Management Trainee

RYKER; City of Albany (NY); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(K) Savings Plan with company match

Paid maternity leave

Professional development opportunities

Job summary

Ryder is seeking a Customer Service Coordinator in Albany, NY, to enhance customer relations within a dynamic team. This role requires a Bachelor's Degree and involves responsibilities in customer management, maintenance coordination, and cost management. Candidates should possess strong communication, organizational, and mechanical skills. The position includes a comprehensive benefits package, including 401(K) savings plan, paid maternity leave, and professional development opportunities.

Qualifications

• Bachelor's Degree is required for this position.
• 1 year or more in customer service with issue resolution experience is preferred.
• Strong PC knowledge including advanced skills in spreadsheet and word processing software is required.

Responsibilities

• Provide quality customer interface and proactive customer management.
• Coordinate with rental department for optimal customer satisfaction.
• Manage running costs and ensure policy compliance.
• Ensure accurate scheduling and follow-ups for maintenance.
• Collaborate with Sales and Marketing to enhance customer satisfaction.

Skills

Detail oriented

Strong verbal and written communication skills

Organizational skills

Strong mechanical skills

Interpersonal skills

Ability to work independently and in a team

Education

Bachelor's Degree

Tools

Spreadsheet software

Word processing software

Job description

Overview

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Shop Location: Albany, NY

Shift/Schedule: Monday - Friday, 7:00am - 4:00pm

Salary – Paid Weekly

Bachelor’s Degree Required

The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes and strategies to align with customer retention, all facets of operational excellence and metrics.

This position will give you a chance to utilize your problem solving abilities to help make good business decisions for the company.

With support, mentorship and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career.

This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support
• The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off (PTO) for Military Veterans.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills , Required.
• Instills commitment to organizational goals , Required.
• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
• Strong mechanical skills , Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Job Category: Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

$54,000

$58,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a ryder.com email address and will never conduct an interview online through a chat type forum, messaging app, or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

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If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.