(#R151632) Operations Manager Trainee at Ryder System, Inc.

Oakland University; Massachusetts; On-site; USD 56,000 - 59,000; Full time

Benefits offered by this job

Medical and dental insurance

Paid time off

401(k) retirement plan

Advancement opportunities

Job summary

A logistics company is seeking an Operations Management Trainee in Auburn, Massachusetts. The role involves a structured training program focused on leadership and operations, managing customer relationships, and engaging in team coordination. Candidates should possess a Bachelor's degree and strong communication skills. Advancement opportunities are available within the company.

Qualifications

• 1 year or more in customer service experience preferred.
• Strong PC knowledge with advanced spreadsheet and word processing skills.
• Basic understanding of business finance, controls, and metrics required.

Responsibilities

• Manage customer relations activities to ensure satisfaction.
• Coordinate with rental department for efficient operation.
• Partner with sales for customer calls.
• Ensure accurate maintenance scheduling and updates.

Skills

Customer relationship management

Strong verbal and written communication

Detail oriented

Mechanical skills

Time management

Interpersonal skills

Ability to multitask

Education

Bachelor's Degree

Tools

Microsoft Excel

Word processing software

Job description

Overview

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Job Description

Summary

At Ryder, we just don't move goods, we move careers. Our most important competitive advantage is our people. Our core values, RESPONSIBLE- DETERMINED and TRUSTWORTHY guide our decisions and define our culture. As an Operations Management Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!

Shop Location - Auburn, Massachusetts

Salary – Paid Weekly! Advancement opportunities

The Operations Management Trainee (OMT) is an 18 month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes and strategies to align with customer retention, all facets of operational excellence and metrics.

This position will give you a chance to utilize your problem solving abilities to help make good business decisions for the company.

With support, mentorship and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career.

This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

Responsibilities

• Essential Functions: Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills, Required.
• Instills commitment to organizational goals, Required.
• Capable of multi-tasking, highly organized, with excellent time management skills; able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
• Strong mechanical skills, Required.
• Effective interpersonal skills; excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

#LI-post #INDexempt #FB

#LI-JJ

Job Category: Operations and Support

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

$56,000

$59,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800.793.3754.

Current Employees:

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Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy).