Operations Management Trainee

Avis Budget Group; Massachusetts; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Annual compensation

Company vehicle

Gas included

Insurance included

Maintenance included

Paid time off

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Legal assistance

Identity theft protection

FSA

Public transit/parking stipend

Employee discounts

Employee assistance program

Job summary

Avis Budget Group is seeking an Operations Management Trainee to participate in a structured, hands-on training program at our airport locations. You will rotate through Sales, Logistics, and Customer Service to learn how to improve fleet operations, revenue, and customer satisfaction while developing leadership skills.

Upon completing training, you will move into a supervisory role overseeing daily operations or sales, with mentorship and opportunities for advancement into Operations Manager

Qualifications

• Bachelor's or associate's degree plus 2+ years of customer service experience.
• Demonstrated leadership capability with ability to work collaboratively and make independent decisions.
• Valid Driver’s License.
• Flexibility to work days, evenings, overnights, weekends, and holidays.
• Willingness to work outdoors in varying weather conditions with moderate noise levels.
• This position requires regular on-site presence and cannot be performed remotely.
• One year of customer service experience is a plus.
• Ability to lift up to 50 pounds and perform various physical movements.

Responsibilities

• During eight-week training, rotate through core operational functions at airport operations.
• Learn how daily decisions impact fleet availability, revenue, and customer satisfaction.
• After training, transition into a supervisory role overseeing daily operations or sales functions.
• Lead frontline teams, support fleet operations, monitor performance metrics, ensure service and safety standards.

Skills

Leadership

Customer service

Driver's license

On-site

Outdoor work

Physical stamina

Team collaboration

Independent decision-making

Education

Bachelor's degree

Associate's degree

Job description

Salary: $50,000/yr + Company Vehicle (Gas, Insurance, Maintenance Included)

Are you motivated by customer satisfaction and interested in building a leadership career in a fast-paced operational environment? As an Operations Management Trainee, you will participate in a structured, hands‑on training program designed to develop future leaders through real-world experience at our airport locations.

During the program, you’ll gain exposure to key operational areas including Sales, Logistics, and Customer Service, while learning how to drive financial performance, operational efficiency, and a consistently positive customer experience.

What You’ll Do:

During the eight‑week training program, you will rotate through core operational functions to build a strong foundation in airport operations. You will learn how daily decisions impact fleet availability, revenue, customer satisfaction, and employee performance.

After completing training, you will transition into a supervisory role overseeing one or more daily operations or sales functions. Responsibilities may include leading frontline teams, supporting fleet operations, monitoring performance metrics, and ensuring service and safety standards are met.

You will receive ongoing mentorship and development support, with opportunities to advance into Operations Manager and future leadership roles within our organization.

Perks You’ll Get:

• Annual compensation




• Company vehicle provided (including gas, insurance, and maintenance, subject to company policy)




• Paid time off




• 401(k) retirement plan with company‑matched contributions




• Medical, dental, vision, life, and disability insurance




• Access to voluntary benefits including legal assistance, identity theft protection, FSA, and additional life insurance options




• Flexible spending benefit of up to $260 for public transportation or parking expenses




• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles




• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals

What We’re Looking For:

• Recent graduate with a bachelor’s degree or an associate’s degree plus at least two years of customer service experience




• Demonstrated leadership capability with the ability to work collaboratively and make independent decisions




• Valid Driver’s License




• Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs




• Willingness to work outdoors in varying weather conditions with moderate noise levels




• This position requires regular, on‑site presence and cannot be performed remotely




• One year of experience providing high‑quality customer service is a plus




• Ability to lift up to 50 pounds, continuously sit, stand, bend, reach, walk, kneel, get up and get down from a seated position, enter, exit, climb into, climb down from, and drive a variety of automobiles in all weather conditions.

The annual starting salary for this position is $50,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions.

We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Norfolk

Virginia

United States of America