Operations Management Trainee

Ryder; Glen Burnie (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading transportation and logistics company is seeking an Operations Management Trainee to assist with shop management processes, promote customer satisfaction, and engage in cost-saving initiatives. The role involves collaboration across multiple departments, ensuring the efficient operation of services and driver support. Ideal candidates will be detail-oriented with strong communication skills and a willingness to grow within the organization.

Benefits

Medical, prescription, dental, and vision insurance

Life and disability insurance

Paid time off for vacation and illness

401(k) retirement savings plan

Qualifications

• Bachelor's degree required.
• 1+ year customer service/issues resolution experience preferred.

Responsibilities

• Support the shop management process, focusing on cost savings and customer retention.
• Coordinate with departments for customer satisfaction and effective issue resolution.
• Manage maintenance overheads and ensure policy compliance.

Skills

Detail oriented

Strong verbal and written communication skills

Strong mechanical skills

Effective interpersonal skills

Excellent time management skills

Education

Bachelor's degree

Job description

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Job Description :

Summary
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.

• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.

• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

.
Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices.

• Strong verbal and written communication skills.

• Instills commitment to organizational goals.

• Capable of multi-tasking, highly organized, with excellent time management skills.

• Able to prioritize work.

• Flexibility to operate and self-driven to excel in a fast-paced environment.

• Strong mechanical skills.

• Effective interpersonal skills.

• Excellent influencing skills.

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

• Ability to work independently and as a member of a team.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.

• Basic understanding of Business Finance, controls and metrics beginner required.

Qualifications

• Bachelor's degree required.

• One (1) year or more customer service with issues resolution experience preferred.

DOT Regulated
No

Job Category

Operations and Support

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range :

55k

Maximum Pay Range :

60k

Benefits Information :

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application throughwww.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder [e-mail] or800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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