Operations Management Trainee

Ryder System, Inc.; Evansville (IN); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Training program

Career development resources

Company stability

12 weeks maternity leave

Additional PTO for veterans

Job summary

Ryder System, Inc. in Evansville, IN is seeking a Customer Service Coordinator as part of our Operations Management Trainee (OMT) program.

This 18–24 month structured training develops leadership and operational knowledge while you build experience in customer relations, fleet operations, and cost management. Relocation within the business unit is required upon program completion, with mentorship and hands-on exposure to cross-functional teams to support customer satisfaction and operational

Qualifications

• Bachelor's degree required; 1+ year in customer service preferred.
• Strong PC skills including spreadsheets and word processing.
• Advanced software skills are desirable.
• Basic understanding of business finance, controls, and metrics.

Responsibilities

• Manage customer relationships with proactive issue resolution.
• Coordinate with rental department to maximize lease utilization.
• Support Sales on customer calls for new business.
• Schedule PMs, track breakdowns, and monitor vehicle status.
• Relocation within the business unit after training concludes.

Skills

Detail-oriented

Verbal communication

Written communication

Multitasking

Time management

Interpersonal skills

Team player

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

Job Summary

Job Description: At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! The Operations Management Trainee (OMT) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics. This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

Location & Hours

Shop Location: Evansville, Indiana Hours: 8:00AM TO 5:00PM Schedule: Monday-Friday Salary – Paid Weekly

Benefits

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support
• The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• 12 weeks of paid maternity leave.
• Additional day of Paid Time Off (PTO) for Military Veterans.

Essential Functions

Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead. Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate PM scheduling and follow-up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practices required.
• Strong verbal and written communication skills required.
• Instills commitment to organizational goals required.
• Capable of multitasking, highly organized, with excellent time management skills.
• Able to prioritize work.
• Flexibility to operate and self-driven to excel in a fast-paced environment, required.
• Strong mechanical skills are required.
• Effective interpersonal skills and excellent influencing skills, required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), required.
• Ability to work independently and as a member of a team is required.

Qualifications

• Bachelor's Degree, required.
• 1 year or more in customer service with issue resolution, preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages.
• Advanced skills are required.
• Basic understanding of Business Finance, controls, and metrics.
• Beginner skills are required.

Job Category

#LI-AC #INDexempt #FB Job Category Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: 60,000 Maximum Pay Range: 60,000

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

EEO Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Legal & Policy

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act