Operations Management (Special Projects & Manpower) WAO - 1.5.08.01

Credence Management Solutions, LLC; Bath Township (OH); On-site; USD 95,000 - 120,000; Full time

Job summary

Credence Management Solutions, LLC is seeking a senior Operations Management professional to support the AFLCMC OM Division at Wright-Patterson AFB, OH. The role includes administrative duties, travel support, MIS/IT oversight, and training staff on key systems and processes.

You will coordinate recognition programs, manage staff packages in SharePoint/SOCCER, track suspenses, and assist with special projects and data conversions.

Qualifications

• Senior-level Operations Management support for AFLCMC OM Division.
• Experience coordinating recognition programs across multiple aircraft programs and coordinating with directorates.
• Ability to train staff on submission and tracking processes (SharePoint, SOCCER) and ensure timeliness of OM-related tasks.
• Experience with travel administration processes and DTS, including budgeting, travel authorizations, and vouchers.
• Familiarity with handling classified material and working in DoD travel regulations is a plus.

Responsibilities

• Coordinate recognition programs across Fighters & Advanced Aircraft, Bombers, and F-35; represent directorates; maintain customer relationships; assess satisfaction; explain policies; resolve issues; provide guidance and training; assist with nomination packages.
• Provide instructions and training on submission/tracking of staff packages in SharePoint and SOCCER; track OM suspenses, MIS/IT, facilities, resources, training, awards, manpower, safety, and security; complete within timeframes.
• Support special projects by identifying needs, milestones, and goals; evaluate reports; conduct research; prepare responses; support electronic file conversions and archiving.
• Perform administrative tasks for OM: tracking manning, data entry, reporting, filing, mail handling, classified material handling, correspondence, office equipment, and supplies.
• Assist in managing training programs for Fighters & Advanced Aircraft, Bombers, and F-35; track training budgets; update ETMS and databases; process training requirements.
• Administer DTS at the organization level; liaison with banking and travel offices; support CONUS/OCONUS travel for meetings, reviews, audits.
• Maintain DTS expertise; train personnel on DTS; serve as Tier I help desk; escalate issues; assist with travel authorizations, orders, and vouchers.
• Maintain DD Form 577 records and related certifications; protect Privacy Act information; manage DTS roles and profiles; establish new accounts; review profiles for access.
• Generate weekly mandatory tasks.

Skills

Project management

Operations management

Training

Records management

MIS/IT support

Customer relations

Tools

SharePoint

SOCCER

DTS

ETMS

Job description

Overview

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose.

We've been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.

Position Summary

Credence has an immediate opening for an Operations Management (Special Projects & Manpower) at the senior level to support the Operations Management (OM) Division (AFLCMC/WAO/WBO) provides support to both PEOs for the F&AA and WB Directorates under the umbrella of organize, train, and equip, providing a direct link between the Directorates with HQ AFLCMC, HQ AFMC, and installations at Wright Patterson Air Force Base, OH.

This support includes administrative functions such as freedom of information act, records management, training, awards and decorations, as well as oversight for Management Information Systems (MIS) and Information Technology (IT), and Automated Data Processing Equipment (ADPE) inventory. Additionally, the division provides direct facility support and human resource management for both Directorates. The division serves as the senior functional for all non-functionally aligned resources owned by both the F&AA and WB Directorates.

Responsibilities include, but are not limited to the duties listed below:

• Coordinate recognition programs across Fighters & Advanced Aircraft, Bombers, and F-35; represent the directorates with functional area organizations; maintain effective customer relationships; assess customer satisfaction; explain organizational policies and procedures; resolve issues; provide management guidance and training; and assist with quarterly, yearly, special trophy, monetary, and honorary recognition nomination packages.
• Provide instructions and training to staff members and action officers on proper submission and tracking of staff packages in SharePoint and SOCCER; track OM suspense's, eSSS, staff packages, operating instructions, and correspondence; and ensure OM suspense's, including MIS/IT, facilities, resources, training, awards, manpower, safety, and security, are completed within required timeframes.
• Support special projects, initiatives, and assignments by identifying project needs, initiating milestones and goals, evaluating reports, analyzing facts, conducting research, preparing detailed responses, and supporting electronic file conversion efforts such as scanning old paper files and storing them on electronic media.
• Perform administrative tasks supporting OM functions, including tracking manning, preparing charts, entering data, integrating information into reports, generating and maintaining requirements, files, forms, and file plans, processing unclassified mail, accessing and handling classified material as required, preparing correspondence, operating office equipment, and assisting with office supply requests and itemized order lists.
• Assist in managing and tracking Fighters & Advanced Aircraft, Bombers, and F-35 training program activities, including tracking training budget information for the training Government Purchase Card holder, updating and retrieving training information from ETMS and integrated databases, and processing training requirements.
• Administer the Defense Travel System (DTS) at the organization level and assist the lead Defense Travel Administrator with site-level DTS administration; maintain working knowledge of the Joint Travel Regulations, DoD Financial Management Regulation, and DTS WPAFB Business Rules; serve as liaison between the Government banking entity, Commercial Travel Office, and Government travelers; and support CONUS and OCONUS travel preparation for program meetings, reviews, audits, and related activities.
• Maintain DTS expertise and remain current on DTS changes; train Fighters & Advanced Aircraft, Bombers, and F-35 personnel on DTS usage; serve as Tier I Help Desk for traveler questions and issues; elevate unresolved issues to the Defense Travel Management Office Travel Assistance Center; and assist with maintaining and creating travel authorizations, orders, and vouchers.
• Maintain DD Form 577 Appointment/Termination Records and Certifying Officer Legislation training certificates; collect and protect Privacy Act information; assign DTS roles and permission levels; create, receive, detach, and delete travel profiles; assist with establishing new accounts; oversee routing structures for approval and certifying officials; and review DTS profiles monthly to verify proper access, rights, and permission levels.
• Generate weekly mandatory