Operations Management - Division/Business Unit (Non-Executive)

UTN; Salt Lake City (UT); On-site; USD 105,000 - 143,000; Full time

Benefits offered by this job

Life insurance

Employee discounts

Job summary

The University of Utah Department of Pediatrics seeks a Division Administrator to lead day-to-day operations for clinical and academic missions, including budgeting, HR, and program development. You will supervise multiple levels of staff, align division activities with university priorities, and ensure high-quality care and services.

Reporting to the Division Chief, you’ll drive strategic initiatives, manage resources, and collaborate with departments to improve processes and outcomes in

Qualifications

• Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience.

Responsibilities

• Directs, manages, and supervises day-to-day operations for the division’s clinical and academic missions.
• Oversees recruitment, selection, and onboarding of new staff; mentors and coaches staff.
• Develops and administers the division’s annual budget; monitors financial performance and prepares variance analyses.
• Partners with Division Chief and Department Administration to plan and implement new programs and improve services.

Skills

Leadership

Education

Bachelor’s degree (or equivalency)

Master’s degree (or equivalency)

Job description

Operations Management - Division/Business Unit (Non-Executive)

Job Title Operations Management - Division/Business Unit (Non-Executive)

Working Title

Working Title Associate Director, Division Administrator

Career Progression Track M00

Track Level M5 - Associate Director

FLSA Code

FLSA Code Administrative

Patient Sensitive Job Code?

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time?

Full Time or Part Time? Full Time

Shift

Shift Day

Work Schedule Summary

Monday - Friday, 8:30 a.m. - 5:00 p.m., with some nights and weekends required. Hours may vary based on operational needs.

VP Area

VP Area U of U Health - Academics

Department

Department 00848 - Pediatric Administration

Location

Location Campus

City

City Salt Lake City, UT

Type of Recruitment

Type of Recruitment External Posting

Pay Rate Range

Pay Rate Range $104,995 - $143,299

Close Date

Close Date 02/12/2027

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Department of Pediatrics at the University of Utah Spencer F. Eccles School of Medicine has an immediate opening for a Division Administrator. Under administrative direction, directs, manages, and supervises day-to-day operations for assigned clinical division(s) in the Department of Pediatrics including but not limited to clinical operations, human resource and financial management, outpatient and/or inpatient services, scheduling, materials management, program support, and quality assurance. In collaboration with the Division Chief and Department Administration, provides strategic support and leadership in planning, developing, and implementing new programs to advance the mission and goals of the division, and ensures ongoing quality of service in existing clinical, education, and research programs. Establishes strategies, objectives, and goals for the division, while meeting the university vision, standards, and priorities. Assists in evaluating current and proposed systems and procedures; recommends changes when necessary and assists in the implementation of new processes. Provides leadership, coaching, counseling, and career development opportunities to staff. Manages the activities of first-level and second-level managers and/or supervisors. Requires a broad knowledge of the field with proven leadership skills. Acts as a catalyst between the division and its customers and staff to ensure continuity and quality of service and care.

Department Summary

At the University of Utah Department of Pediatrics, we believe every child deserves the opportunity to thrive. As the second-largest department in the School of Medicine and one of the largest pediatric departments in the country, we are united by our mission to improve the lives of children through excellence in advocacy, education, research, and clinical care. Our work is driven by dedicated professionals who share a commitment to putting the child first and always. We cultivate an environment where mutual respect, appreciation, and collaboration are valued, empowering our teams to make a meaningful impact every day. For more information about the Department of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/

Benefits Summary

• Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel

This position is patient-sensitive and must fulfill all associated vaccination requirements, or be approved for an exemption, prior to the first day of work. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Responsibilities

Essential Functions

The Associate Director is responsible for the administrative, financial, personnel, and clinical management of assigned division(s). In collaboration with the Division Chief and Department Administration, provides strategic support and leadership in planning, developing and implementing new programs to advance the missions of the division. Ensures ongoing quality of service in clinical, research, education, and service programs. Responsibilities include, but are not limited to:

• Directs, manages, and supervises day-to-day operations for the division’s clinical and academic missions. Provides leadership to ensure quality patient care outcomes. Builds both cultural and support systems within the division to enable delivery of outstanding service to both internal and external customers. Monitors appropriateness and effectiveness of service and performance and implements improvement initiatives as appropriate. Ensures compliance with federal, state, and other regulatory requirements.
• Manages division staff members including administrative, clinical, and research staff at various levels who provide support to the division’s clinical, educational, and research operations. Oversees recruitment, selection, and onboarding of new staff. Communicates standards of behavior, professional boundaries, and job expectations; identifies and provides training and development opportunities; acts as a mentor and coach; evaluates and provides ongoing feedback on performance and addresses poor performance when needed.
• Performs reviews and analysis on all division dashboard indicators and operational reports; meets regularly with Division Chief and department administrative leadership to review progress on issues that impact division operations.
• Develops and administers the division’s annual budget and is responsible for monitoring financial performance. Oversees the preparation of quarterly written variance analysis reports compiled by the division’s accountant for department administration. Oversees reconciliation of division operating accounts on a monthly basis. Approves purchase requests, travel reimbursements, and invoices in accordance with division and department policies and procedures. Reviews financials with Division Chief and research accountant on a monthly basis; identifies possible budget variance concerns and addresses as needed.
• Develops methods for fiscal analysis, conducts financial and quantitative analysis, and monitors existing programs and services. Identifies and implements strategies for timely, efficient, and compliant physician billing, reduction costs, and quality improvement of care/service for meeting the financial performance goals of the department and division. Ensures optimal utilization of all available financial resources including operating funds and external support.
• Creates and supports an environment of excellence that fosters teamwork, collaboration, respect, and belonging where staff feel valued, appreciated, and recognized.
• Provides conflict resolution. Resolves problems and encourages open lines of communication with faculty and staff to ensure high employee morale and a professional, healthy atmosphere.
• Participates in strategic planning and facilitates quality improvement efforts. Continually monitors operations, programs, physical properties, and resource allocations. Proactively works to improve operations, continually refining processes and addressing customer needs while focusing on the long-term strategic role of delivery. Participates in business development and department site expansions. May be required to participate on various division and departmental project management/improvement teams.
• Works collaboratively with Primary Children's Hospital ( PCH ) administration, maintaining strong institutional relationships between the division and PCH . Ensures operational efficiency of division operations at PCH .
• Coordinates and manages contract renewals and negotiations for the division in collaboration with Division Chief and Department Administration.
• Initiates workflow and business process analysis and provides project plans from recommendation to implementation. Evaluates and revises as necessary to maximize efficiency and effectiveness.
• Develops and implements policies and procedures for the division that are consistent with department and university policies.
• Partners with internal and external customers and markets and promotes new and existing services and programs.
• Serves as a resource and assists faculty in administrative procedures as well as problem solving. May participate in faculty recruitment and work closely with the department’s credentialing specialist to ensure that providers are credentialed at the time of hire.
• Develops, tests, implements, and evaluates new and creative approaches to meeting division and department goals.
• Integrates trends in healthcare and the field of assigned pediatric subspecialty to forecast future division and department needs for program development, financial positions, and non-financial resources.
• In collaboration with the division’s research team, oversees the administrative and financial aspects of all division research activities.

Associate Director, Operations Management - Division/Business Unit

Direct/Manage/Supervise day-to-day operations for a division/business unit. Oversee all applicable functions (e.g., sales, logistics, operations, manufacturing, marketing, engineering). Responsible for managing profit and loss (P&L), developing budgets, and setting revenue goals. Establish strategies, objectives, and goals for the division/business unit, while meeting the organizational vision, standards, and priorities. Provide leadership, coaching, counseling, and career development opportunities to staff. May also oversee operations for a single independent site. Third-level manager. Manages the activities of first-level and second-level managers and/or supervisors. Responsible for hiring, firing, performance appraisals, and pay reviews. Broad knowledge of the field with proven leadership skills.

Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience.

This is an Associate Director-Level position in the Management track.

Comments

Must possess strong understanding of clinical and academic operations in order to make sound decisions and operate with respect to complex issues and institution/business requirements. Must be able to apply critical thinking to assess feasibility of decisions and have analytical ability sufficient to evaluate data and make recommendations regarding operations and budgets.

A collaborative, creative, flexible, and pro-active approach to managing the division’s business and its clinical, academic, and educational missions is critical to the division’s development and ongoing success.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels

Associate Director, Operations Management - Division/Business Unit (Non-Executive)

Requires a bachelor’s (or equivalency) + 10 years or a master’s (or equivalency) + 8 years of directly related work experience.

Preferences

• Master’s degree in a related field.
• Three or more years of experience managing complex, multifaceted clinical operations.
• Three or more years of experience with budget and finance/accounting methods and processes, including strategic planning, forecasting, and tracking revenue and expenses.
• Working experience with research accounting methods.
• Three or more years of experience with, and proficient working knowledge of, clinical revenue processes.
• Three or more years of personnel management experience.
• Working knowledge of medical education, including Graduate Medical Education and Continuing Medical Education policies and processes.
• Advanced to Proficient skill level with demonstrated capability to perform all aspects of the job effectively and with minimal oversight.

The Department will screen applicants according to the identified preferences.

Type

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required Documents

• Resume
• Cover Letter

Optional Documents

University Human Resource Management 250 East 200 South, Suite 125 Salt Lake City, UT 84111 Contact us: [phone] By Email: [e-mail]