Operations & Maintenance Technician- Junior

The Intellekt Group, LLC; Bellevue (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

The Intellekt Group, LLC seeks an Operations & Maintenance Technician at junior level to support DRSN hardware and software, manage user accounts, and ensure continuous network operation at Offutt AFB and CONUS sites.

The role requires IT/telephony experience, IAT II certification, TS/SCI clearance, and willingness to travel; training (DSS-2A) may be provided at Fort Huachuca, AZ, with a path to full-time as opportunities arise.

Qualifications

• 0-4 years experience in Information Technology and/or Internet Protocol Telephony skillsets.
• Experience with Defense Red Switch Network and related C2/CC environments.
• Experience with testing equipment: Tone Generator & Probe, VoIP tester, Scope, BERT, Multimeter.
• IAT-Level II Certification.
• Active TS/SCI government security clearance.
• Willingness to attend two-week DRSN training and occasional CONUS travel.

Responsibilities

• Maintain, monitor and modify DRSN and sub-systems for continuous operation.
• Support switch operation, administration, maintenance, fault isolation and service restoration.
• Perform scheduled, unscheduled, preventive, and corrective maintenance.
• Manage databases: subscriber adds/moves/deletes, backups and purging.
• Provide end-user support and security controls per RMF guidance.
• Install support for Offutt DRSN requirements.

Skills

IT/Telephony

DRSN networks

IAT Level II

TS/SCI clearance

Help desk support

Education

Associate’s Degree in IT

Tools

Tone Generator & Probe

VoIP tester

Scope

BERT / Bit Error Rate Tester

Multimeter

Job description

Job Title: Operations & Maintenance Technician- Junior Level

Department/Unit: USSTRATCOM/55 SCS DRSN

FLSA: Temp- Position with the possibility of Full time commitment when avail. Temp position will be until Feb, 2027.

Job Summary

The 55 Strategic Communication Squadron (SCS) Defense Red Switch Network (DRSN) Operations & Maintenance (O&M) Technician is directly responsible for the day-to-day operation of network switches, phones, and infrastructure. The O&M Technician administers DRSN hardware and software, troubleshoots and repairs equipment failures, reconfigures network assets, and maintains configuration control over assets. The O&M Technician also implements and modifies functions at the end-user level (e.g., assignment and control of user instruments, features, and telephone numbers).

Essential Functions

• The O&M Technician provides on-site support to maintain, monitor and modify DRSN and its sub-systems for continuous operation IAW system specific manufacturer manuals, and current DoD and Air Force Instructions.
• Support the maintenance and monitoring activities, switch operation and administration, scheduled and unscheduled maintenance, fault isolation, and service restoration.
• Conducts scheduled, unscheduled, preventive, and corrective maintenance.
• Provides database management of the systems to include subscriber add, moves, and deletes, database modification, report creation, printing, backup, restore, and purging of files.
• Generates and stores backups after major database modifications.
• Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
• Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
• Performs installation support for Offutt DRSN requirements.
• Implements security controls, doctrine, and policies.
• Manages hardware and software IAW DISA and Raytheon technical manuals.
• Assists DRSN IA personnel on matters involving the Risk Management Framework (RMF), Assessment and Authorizations (A&A) and overall security of the DRSN system.
• Communicates with internal and client project team members. Assists team members regarding solution design, process and/or approaches.
• Must be able to work rotating shift schedules and or standby, if required.
• May be required to support short term CONUS travel.
• Perform other DRSN related responsibilities required by the 55 SCS.

Knowledge Skills And Experience

• 0-4 years experience in Information Technology and/or Internet Protocol Telephony skillsets.
• Experience working telecommunications systems in a command center environment including a background in one or more of the following areas: Cryptographic Systems, Defense Red Switch Network, Tech Control, Command and Control Computer Systems, Nuclear Command and Control.
• Experience working with the following testing equipment: Tone Generator & Probe, VoIP tester, Scope, BERT / Bit Error Rate Tester, Multimeter.
• IAT-Level II Certification
• Active TS/SCI government security clearance.
• Ability to attend two-week DRSN DSS-2A training at JITC Ft. Huachuca, AZ
• Experience in a help-desk or customer support role

Education

• Associate’s Degree in IT or related field

Position Requirements

Knowledge Skillls/Experience

• 0-4 years experience in Information Technology and/or Internet Protocol Telephony skillsets.
• Other relevant experience as a Systems Admin and/or Help Desk Specialist would be perfect for this role
• Ability to receive training for DRSN shall be the two-week DRSN Digital Small Switch (DSS-2A) training provided at the DRSN Training Facility, located at Fort Huachuca, AZ
• Ability to receive training on VoIP/VoSIP training via the one-week Cisco Internet Protocol (IP) Telephony (Part-1) Course.
• Active TS/SCI government security clearance.
• Maintain currency of required training and certs.
• IAT Level II cert is required. OR Must be able to obtain within 3 months of being hired.

About The Organization Who We Are

Intellekt is a team of dedicated professionals committed to our personal and professional goals, serving our clients and their important missions, and promoting the safety and security of U.S. interests at home and abroad. Accountability is the foundation of our culture. We use this foundation to deliver value to our clients by analyzing problems, formulating solutions, and driving results with focus and determination. Our values of Authenticity, Judgement, Details, and Passion guide our decisions. Together, as Intellektuals, we strive to be the most ethical and accountable provider of intelligence, law enforcement, knowledge sharing, and technology solutions in the industry. For more information about our organization visit:https://theintellektgroup.com/careers/

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.