Operations & Maintenance Cloud Engineer

Leidos; United States; Hybrid; USD 87,000 - 157,000; Full time

Benefits offered by this job

Health and Wellness programs

Competitive compensation

Income Protection

Paid Leave

Retirement

Job summary

Leidos in Ashburn, VA, seeks an Operations & Maintenance Cloud Engineer to support the CBP TPVS program. The role is hybrid, requiring on-site presence several times weekly to maintain critical missions and ensure system availability.

You will troubleshoot production issues, coordinate with application teams, and uphold SLAs while expanding cloud competencies across the team. DHS background checks are required.

Qualifications

• BS/BA degree with 8+ years of relevant experience or Master’s with 6+ years, or 4 years in lieu of degree
• 8+ years supporting application cloud solutions on AWS
• Experience supporting 24x7x365 operations
• Experience with Jira, Confluence, and ServiceNow
• U.S. Citizen; must have or recently had DHS Full Background investigation
• Understanding of field operations, SLAs, and on-call support
• Experience in at least two of: PostgreSQL, advanced analytics, micro-services, monitoring, SecDevOps
• Working knowledge of AWS applications and supporting them
• Collaborate with multidisciplinary teams of analysts, developers, data scientists, DBAs
• Excellent written and verbal communication; strong troubleshooting
• Organizational skills and attention to detail

Responsibilities

• Serve as the initial point of contact for IT-related field and production problems
• Provide phone and online support to users; perform triage and escalation
• Work with application teams to identify, triage, troubleshoot, and remediate issues
• Monitor system and application availability with Prometheus, Grafana, CloudWatch, X-Ray, Splunk
• Define and document best practices for maintenance and recovery
• Apply DevSecOps principles and practices
• Maintain networking concepts: VPCs, subnets, VPNs, firewalls
• Provide guidance and mentorship to build cloud competencies
• Ensure SLAs are attainable and monitor AWS environments per govundelines
• Develop and implement efforts to maintain AWS apps; support after-hours/weekend calls
• Troubleshoot incidents; identify root causes; document fixes and preventive measures
• Educate teammates on new cloud initiatives; provide training as needed
• Document degradation or outages; aid in resolution
• Keep tickets within program SLO commitments
• Document procedures, configurations, troubleshooting steps

Skills

Cloud engineering

Troubleshooting

Incident response

Communication

Team collaboration

On-call support

Education

BS/BA degree or higher in a related field

DHS/DoD background investigation eligibility

Tools

Prometheus

Grafana

CloudWatch

X-Ray

Splunk

Jira

Confluence

ServiceNow

Job description

Description

The Homeland Sector has an opening for an Operations & Maintenance Cloud Engineer supporting the CBP TPVS program in Ashburn, Virginia. This role supports Passenger Systems Program Directorate (PSPD) within Customs and Border Protection (CBP). PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing travelers at the ports of entry (POEs) into the United States. This is an exciting opportunity to use your experience helping end users attain their mission. This is a hybrid support role in which telework is partially available and on-site presence is required at regular intervals.

**This position REQUIRES the candidate to be in Ashburn, VA, 2 twice a week**

Primary Responsibilities:

You will serve as the initial point of contact for IT-related field and application production problems. In this capacity, you will provide phone and online support to users, performing technical triage, troubleshooting, resolving issues, and following escalation protocols as necessary.

Additional duties will include:

• Work in tandem with our application teams to identify, triage, troubleshoot, and remediate application production issues.


• Working knowledge of monitoring tools (Prometheus, Grafana, CloudWatch, X-Ray, Splunk) to ensure system and application availability and performance.


• Define and document the best practices and strategies regarding application maintenance and recovery protocols.


• Practical knowledge of DevSecOps principles, methodologies, and best practices.


• Solid Understanding of networking concepts, including VPCs, subnets, VPNs, and firewalls.


• Provide guidance, thought leadership, and mentorship to others to build their cloud competencies and share knowledge.


• Ensure application performance, uptime, and scale, maintaining high standards, and ensuring SLAs are attainable.


• Provide oversight and monitoring of applications in the AWS environment following the government security guidelines.


• At the direction of the O&M team leader, develop and implement technical efforts to maintain AWS applications, including supporting after-hours and weekend calls to remediate production issues.


• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.


• Educate teammates on the implementation of new cloud-based initiatives, providing associated training when necessary.


• Demonstrate exceptional application problem-solving skills, with an ability to see and solve issues before they affect field operations.


• Document and communicate degradation of services or outage issues information to customers and help with resolution.


• Ensure your assigned tickets stay within the program's SLO commitments.


• Document procedures, configurations, and troubleshooting steps to enhance knowledge sharing.

Basic Qualifications:

• BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree


• 8 or more years of experience in supporting application cloud solutions on AWS platform.


• Experience in supporting 24x7x365 operations.


• Experience with Jira, Confluence, and ServiceNow.


• U.S. Citizen


• Must currently have DHS Full Background investigation OR previously held DHS Full Background investigation within the last 2 years


• Understanding of and experience with field operations, SLAs, and on-call support.


• Experience in at least two of the following areas: PostgreSQL database architecture, advanced analytics, micro-services, monitoring, and SecDevOps.


• Working knowledge of supporting applications in AWS.


• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, dbas, and subject-matter experts.


• Excellent written and verbal communication skills.


• Solid troubleshooting techniques to find root causes and apply workarounds.


• Organization skills and attention to detail.

Preferred Qualifications

• DoD Top Secret or DHS Full-BI.


• AWS Cloud certification.


• Experience in supporting 24x7x365 operations.


• Experience with Jira, Confluence, and ServiceNow.

Original Posting:

July 23, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation


• Health and Wellness programs


• Income Protection


• Paid Leave


• Retirement

More details are available at www.leidos.com/careers/pay-benefits .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.