Operations & Maintenance Cloud Engineer

Leidos; Ashburn (VA); On-site; USD 87,000 - 157,000; Full time

Job summary

Leidos is seeking an experienced IT operations professional in Ashburn, VA to serve as the first point of contact for production issues. You will provide phone and online support, performing triage, troubleshooting, and escalation with application teams.

Responsibilities include monitoring with Prometheus, Grafana, CloudWatch, X-Ray, and Splunk; documenting best practices; applying DevSecOps principles; and guiding teammates to improve cloud competencies while meeting SLAs.

Qualifications

• BS/BA degree and 8 years of relevant experience, or a Master's with 6+ years.
• Experience supporting 24x7x365 operations.
• Experience with Jira, Confluence, and ServiceNow.
• U.S. Citizen with DHS Full Background investigation or recent equivalent.
• Experience in PostgreSQL, micro-services, monitoring, and SecDevOps.
• Experience supporting applications in AWS and cloud security.
• Strong written and verbal communication; able to collaborate in teams.

Responsibilities

• Serve as the initial IT contact for field and application production problems.
• Provide phone and online support; perform triage, troubleshooting and escalation.
• Triage, troubleshoot, and remediate production issues with application teams.
• Work with monitoring tools (Prometheus, Grafana, CloudWatch, X-Ray, Splunk) to ensure availability.
• Define and document best practices for maintenance and recovery protocols.
• Apply DevSecOps principles and follow government security guidelines in AWS.
• Mentor teammates to build cloud competencies and share knowledge.
• Ensure performance, uptime, and SLAs; support after-hours/weekend on-call.
• Document procedures, configurations, and troubleshooting steps.

Skills

Jira

Confluence

ServiceNow

Prometheus

Grafana

CloudWatch

X-Ray

Splunk

DevSecOps

Networking

Troubleshooting

Mentorship

Education

BS/BA degree

Master's degree

4 years of experience in lieu of degree

Tools

Prometheus

Grafana

CloudWatch

X-Ray

Splunk

Job description

Original Posting

July 23, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Primary Responsibilities

You will serve as the initial point of contact for IT-related field and application production problems. In this capacity, you will provide phone and online support to users, performing technical triage, troubleshooting, resolving issues, and following escalation protocols as necessary. Additional duties will include: Work in tandem with our application teams to identify, triage, troubleshoot, and remediate application production issues. Working knowledge of monitoring tools (Prometheus, Grafana, CloudWatch, X-Ray, Splunk) to ensure system and application availability and performance. Define and document the best practices and strategies regarding application maintenance and recovery protocols. Practical knowledge of DevSecOps principles, methodologies, and best practices. Solid Understanding of networking concepts, including VPCs, subnets, VPNs, and firewalls. Provide guidance, thought leadership, and mentorship to others to build their cloud competencies and share knowledge. Ensure application performance, uptime, and scale, maintaining high standards, and ensuring SLAs are attainable. Provide oversight and monitoring of applications in the AWS environment following the government security guidelines. At the direction of the O&M team leader, develop and implement technical efforts to maintain AWS applications, including supporting after-hours and weekend calls to remediate production issues. Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures. Educate teammates on the implementation of new cloud-based initiatives, providing associated training when necessary. Demonstrate exceptional application problem-solving skills, with an ability to see and solve issues before they affect field operations. Document and communicate degradation of services or outage issues information to customers and help with resolution. Ensure your assigned tickets stay within the program’s SLO commitments. Document procedures, configurations, and troubleshooting steps to enhance knowledge sharing.

This position REQUIRES the candidate to be in Ashburn, VA, 2 twice a week

Basic Qualifications

BS/BA degree and 8 years of prior relevant experience or a Masters' degree with a minimum of 6 years of previous relevant experience; or 4 years of experience in lieu of degree 8 or more years of experience in supporting application cloud solutions on AWS platform. Experience in supporting 24x7x365 operations. Experience with Jira, Confluence, and ServiceNow. U.S. Citizen Must currently have DHS Full Background investigation OR previously held DHS Full Background investigation within the last 2 years Understanding of and experience with field operations, SLAs, and on-call support. Experience in at least two of the following areas: PostgreSQL database architecture, advanced analytics, micro-services, monitoring, and SecDevOps. Working knowledge of supporting applications in AWS. Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, dbas, and subject-matter experts. Excellent written and verbal communication skills. Solid troubleshooting techniques to find root causes and apply workarounds. Organization skills and attention to detail.

Preferred Qualifications

DoD Top Secret or DHS Full-BI. AWS Cloud certification. Experience in supporting 24x7x365 operations. Experience with Jira, Confluence, and ServiceNow.