Operations Leader: Service Delivery & Process Excellence

Coryer Staffing, Inc.; City of Gloversville (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Coryer Staffing, Inc. in Gloversville, NY is seeking an Operations Manager to oversee daily operations and support field service, customer service, and overall performance. This hands-on leadership role focuses on managing people, improving processes, solving problems, and driving operational success.

You will coordinate cross-functional teams and translate data into actions. Ideal candidates have prior operations or branch leadership experience, strong communication, and a Bachelor's degree; a

Qualifications

• Experience in operations management or branch leadership.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven ability to lead, train, and motivate employees.
• Ability to work independently and in fast-paced environments.
• Experience managing multiple priorities and operational activities.
• Bachelor's degree in Business Management or related field preferred.

Responsibilities

• Oversee day-to-day business operations and ensure efficient workflow across departments.
• Support field service, delivery, and customer service teams.
• Lead, train, and develop employees while fostering a positive and accountable workplace culture.
• Monitor operational performance and identify opportunities for improvement.
• Analyze business data and operational metrics to support decision-making.
• Resolve customer concerns and maintain high levels of customer satisfaction.
• Coordinate communication between office staff, field personnel, and leadership.
• Implement process improvements to increase efficiency and service quality.
• Assist with workforce planning, scheduling, and personnel management.

Skills

Leadership

Analytical thinking

Communication

Problem solving

Workforce planning

Team development

Education

Bachelor's degree in Business Management or related field

Job description

Coryer Staffing, Inc. in Gloversville, NY is seeking an Operations Manager to oversee daily operations and support field service, customer service, and overall performance. This hands-on leadership role focuses on managing people, improving processes, solving problems, and driving operational success.

You will coordinate cross-functional teams and translate data into actions. Ideal candidates have prior operations or branch leadership experience, strong communication, and a Bachelor's degree; a