Operations Leader, Security Services (Hybrid/On-Site)

Safehouse Security Solutions; Los Angeles (CA); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Safehouse Security Solutions in Los Angeles is seeking an Assistant Director of Operations to lead day-to-day performance across operations and security teams. This full-time, on-site role blends hands-on leadership with strategic oversight.

You will train staff, optimize processes, manage budgets, track KPIs, ensure compliance, and collaborate with department heads to drive efficiency, incident preparedness, and client satisfaction across global accounts.

Qualifications

• Proven experience in an operations or security leadership role (Director, Senior Manager, or equivalent).
• Strong background in staff supervision, training, and performance management.
• Experience developing and enforcing SOPs, company policies, and compliance standards.
• Demonstrated ability to manage budgets, vendor relationships, and cost-efficiency initiatives.
• Strong analytical skills with experience tracking KPIs and operational metrics.
• Excellent communication and cross-functional collaboration skills.
• Ability to travel locally for client meetings, site walkthroughs, and job sites as needed.
• Must live in or be willing to commute to the Los Angeles area.
• Availability for rotating weekend on-call coverage.
• Must agree to a background check.
• Must agree to a drug test.
• High school diploma or equivalent; degree in Business, Criminal Justice, Security Management, or related field preferred.

Responsibilities

• Train new hires and provide ongoing training to current staff on procedures, safety, and security protocols.
• Oversee daily operations, including workflow, shift scheduling, and task assignments for operations and security staff.
• Provide continuous coaching and performance feedback to staff, including guidance on appearance and conduct.
• Supervise account managers and guide performance improvement efforts.
• Manage international job requests from initiation to completion.
• Coordinate with accounting on expense tracking and vendor invoice processing.
• Supervise cross-functional teams and provide constructive feedback.
• Evaluate and improve business procedures to align with organizational objectives.
• Oversee and enhance customer support processes to improve satisfaction.
• Develop, update, and enforce company policies and procedures.
• Manage relationships with external partners and vendors.
• Monitor key performance indicators (KPIs) and analyze metrics to drive informed decision-making.
• Ensure compliance with legal and regulatory requirements.
• Drive cost-efficiency through strategic resource planning and allocation.
• Assist in the development and regular review of Standard Operating Procedures (SOPs).
• Support staff management, including hiring, terminations, and disciplinary actions.
• Collaborate with department heads to set goals, improve performance, and boost operational efficiency.
• Attend client meetings and site walkthroughs.
• Provide on-site support or fill in when staffing gaps occur.
• Identify and pursue opportunities for new client acquisition.

Skills

Leadership

Training

Compliance

Budget management

Analytics

Communication

Travel

Education

High school diploma

Bachelor’s degree preferred (Business, Criminal Justice, Security Management)

Job description

Safehouse Security Solutions in Los Angeles is seeking an Assistant Director of Operations to lead day-to-day performance across operations and security teams. This full-time, on-site role blends hands-on leadership with strategic oversight.

You will train staff, optimize processes, manage budgets, track KPIs, ensure compliance, and collaborate with department heads to drive efficiency, incident preparedness, and client satisfaction across global accounts.