Operations Leader: Projects, Change & Facilities

Partners In Recovery LLC; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

United Way of Greater Kansas City is seeking a Director of Operations to lead internal operations, enterprise project management, and change management initiatives. The role oversees facilities, retirement plan administration, risk management, and staff experience to support the organization’s mission and growth.

Reporting to the Chief Operating and Financial Officer, you will partner with senior leaders to implement systems and processes, drive cross-functional collaboration, and ensure

Qualifications

• Bachelor's degree in a business-, operations- or technology-related field, or equivalent experience.
• 8+ years of relevant and progressive experience in operations, project management, organizational effectiveness, administration, or related leadership roles.
• Experience managing IT projects and enterprise platform integrations, data analytics projects, or other similar initiatives, including managing the adoption of such platforms by end users.
• Experience managing a budget of at least $1M annually.
• Experience overseeing workplace operations and managing vendor relationships and contracts.
• Experience leading cross-functional projects and driving implementation across teams.
• Demonstrated ability to manage organizational change and support adoption of new systems, workflows, and processes.
• Strong project management, communication, facilitation, and problem-solving skills.
• Ability to work collaboratively with technical and non-technical leaders.
• Strong judgment, discretion, and ability to manage competing priorities.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency with Asana or other project management software.
• Proficiency with Salesforce or other CRM platform.
• Proficiency with Sage Intacct or other accounting platform

Responsibilities

• Lead and coordinate Operations team projects from planning through implementation, collaborating with senior leaders.
• Develop and maintain project plans, timelines, roles, and milestones for major operational and technology initiatives.
• Act as a consultant for departments outside Operations to set up new initiatives through workflow definition and process alignment.
• Partner with IT and Data/CRM leadership to support implementation, adoption, documentation and training of technology, data, CRM, and business process initiatives.
• Lead change management planning for major system implementations, process changes, and technology adoption efforts.
• Ensure new tools and systems are integrated into daily workflows, staff expectations, documentation, training, and operational practices.
• Identify staff adoption barriers and coordinate practical solutions with system owners and department leaders.
• Monitor adoption progress and report on whether systems are producing operational improvements.

Skills

Leadership

Project management

Change management

Communication

Budgeting

Cross-functional collaboration

Education

Bachelor's degree in business, operations, or related field

Tools

Asana

Salesforce

Sage Intacct

Job description

United Way of Greater Kansas City is seeking a Director of Operations to lead internal operations, enterprise project management, and change management initiatives. The role oversees facilities, retirement plan administration, risk management, and staff experience to support the organization’s mission and growth.

Reporting to the Chief Operating and Financial Officer, you will partner with senior leaders to implement systems and processes, drive cross-functional collaboration, and ensure