Operations Leader — Guest Experience & Hotel Performance

Sonesta International Hotels; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company 0

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Hospital Indemnity, Critical Illness &

Accident Insurance

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking an Operations Manager to oversee front desk, food service, housekeeping and administration, ensuring daily readiness and guest satisfaction. You’ll lead multiple departments, manage budgets, and drive service excellence across 1,000+ properties.

The role requires supervising staff, training, and coordinating with the General Manager to maintain brand standards and operational efficiency. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• Two years of supervisory experience preferred.
• Experience with Opera systems preferred.
• Ability to travel including some overnight travel is required.
• Valid driver’s license required.
• Fluency in English; other languages beneficial.

Responsibilities

• Deliver on Sonesta Service standards in all interactions with guests and colleagues.
• Ensure staff are trained and have tools to fulfill their roles.
• Manage front office and reservations to ensure superior guest services and secure payments.
• Oversee accounts receivable approvals, billing, and collections.
• Prepare monthly hotel financial reports and variance analyses.
• Oversee housekeeping and laundry to meet brand standards and cleanliness.
• Lead breakfast, beverage operations, and shoppe inventory; ensure timely replenishments.
• Monitor department expenses and coordinate with the GM on budget variances.
• Procure inventory and manage purchasing of supplies and equipment.

Skills

Leadership

Customer service

Communication

Budgeting

Problem solving

Training

Organizational skills

Staff supervision

English fluency

Education

Bachelor’s degree in Hotel Administration or related field

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels is seeking an Operations Manager to oversee front desk, food service, housekeeping and administration, ensuring daily readiness and guest satisfaction. You’ll lead multiple departments, manage budgets, and drive service excellence across 1,000+ properties.

The role requires supervising staff, training, and coordinating with the General Manager to maintain brand standards and operational efficiency. Strong communication and problem-solving skills are essential.