Operations Leader: Fast-Paced Rental Ops

Europcar; Salt Lake City (UT); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee Discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Europcar Mobility Group seeks an Operations Manager to lead high-volume daily rental operations in Salt Lake City, driving customer satisfaction and profitability. You will oversee fleet readiness, staffing, and performance while guiding a team to deliver fast, friendly service.

You will forecast needs, monitor KPIs, and implement process improvements to reduce delays and boost revenue. Strong Excel and leadership skills are essential.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong analytical, problem-solving, and organizational skills.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Strong communication and leadership skills.
• Experience with real-time monitoring tools and operational systems.
• Proven ability to lead and coach a performance-driven sales team.

Responsibilities

• Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service.
• Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles.
• Forecast staffing and fleet needs using historical data and market trends.
• Monitor workflows and eliminate operational bottlenecks.
• Anticipate unexpected demand and implement plans to maintain smooth performance.
• Identify and resolve slowdowns across departments.
• Lead, coach, and develop a sales-driven team to meet revenue and performance goals.
• Monitor productivity and follow up consistently on team performance.
• Participate in recruiting, interviewing, and hiring team members.
• Develop and enhance cross-training programs to strengthen team flexibility.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Monitor KPIs and adjust operational strategies to drive results.
• Generate and present detailed performance reports using advanced Excel.
• Make real-time decisions that balance customer satisfaction with company profitability.
• Use operational data to improve workflows and staffing strategies.
• Simplify processes to increase efficiency and reduce delays.
• Encourage team members to contribute ideas that improve overall performance.

Skills

Leadership

Team management

Sales-driven

Excel

Data analysis

Forecasting

Education

High school diploma or GED

College degree preferred

Tools

Real-time monitoring tools

Operational systems

Job description

Europcar Mobility Group seeks an Operations Manager to lead high-volume daily rental operations in Salt Lake City, driving customer satisfaction and profitability. You will oversee fleet readiness, staffing, and performance while guiding a team to deliver fast, friendly service.

You will forecast needs, monitor KPIs, and implement process improvements to reduce delays and boost revenue. Strong Excel and leadership skills are essential.