Operations Leader - Big-Box Retail Growth & Leadership

At Home Group Inc.; Sandston (VA); On-site; USD 41,000 - 54,000; Full time

Job summary

At Home Group Inc. is seeking an Assistant Store Manager – Operations to support the Store Manager in leading store operations, financial and team functions within a large-format retail environment, driving performance and an exceptional customer experience for all Team Members and customers.

The role focuses on developing talent, coaching staff, managing staffing and payroll accuracy, and overseeing freight, inventory, and merchandising to maintain in-stock conditions and safety standards.

Qualifications

• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.

Responsibilities

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening/closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Drive overall store effectiveness by leading efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.
• Perform additional duties as assigned.

Skills

People leadership

Customer experience

Communication

Data-driven decisions

Team coaching

Staffing and scheduling

Store operations

Education

Bachelor's degree

Tools

Microsoft Office

HRIS

Workforce scheduling systems

Job description

At Home Group Inc. is seeking an Assistant Store Manager – Operations to support the Store Manager in leading store operations, financial and team functions within a large-format retail environment, driving performance and an exceptional customer experience for all Team Members and customers.

The role focuses on developing talent, coaching staff, managing staffing and payroll accuracy, and overseeing freight, inventory, and merchandising to maintain in-stock conditions and safety standards.