Operations Lead: Warehouse, Customer Service & EHSS

ADP, Inc.; Fairfield (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

ADP, Inc. in Fairfield, NJ is seeking an Operations Manager to lead warehouse operations, customer service, and EHSS functions.

The role focuses on improving operational efficiency, delivering excellent customer service, and ensuring compliance with safety and environmental regulations. The ideal candidate has a track record of managing and improving processes, with strong leadership and lean manufacturing experience.

Qualifications

• Bachelor's degree or higher in business/admin/logistics or related field.
• Certification in Supply Chain and Operations Management.
• Proficient computer skills: NetSuite, MS Office, RF Smart and Zebra.
• Minimum five years in a supervisory or leadership role, preferably in warehouse ops, customer service, and EHS.
• Demonstrated lean manufacturing and continuous improvement experience.

Responsibilities

• Oversee warehouse operations: receiving, storage, picking, packing, shipping.
• Manage inventory and ensure accurate, on-time shipments.
• Own warehouse KPIs and cycle counting, obsoletion, min/max, and 5S.
• Supervise and cross-train warehouse staff.
• Ensure excellent customer service and resolve inquiries.
• Own Customer Service KPIs and Root Cause Analysis; drive remediation and prevent repeats.
• Streamline fulfillment, quality approvals, regulatory, and landed costs.
• EHSS: lead safety, audits, and security for the Fairfield location.

Skills

Lean manufacturing principles

Continuous improvement

Leadership

Interpersonal skills

Education

Bachelor's Degree in Business Administration, Logistics or related field

Certification in Supply Chain and Operations Management

Tools

NetSuite

MS Office

RF Smart

Zebra

Job description

ADP, Inc. in Fairfield, NJ is seeking an Operations Manager to lead warehouse operations, customer service, and EHSS functions.

The role focuses on improving operational efficiency, delivering excellent customer service, and ensuring compliance with safety and environmental regulations. The ideal candidate has a track record of managing and improving processes, with strong leadership and lean manufacturing experience.