Operations Lead Specialist - Corporate Actions (Alt Shift)

Brown Brothers Harriman & Co.; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for its client focus and strong culture. The Operations Lead Specialist – Corporate Actions will support the supervisor by improving productivity and handling specialized securities processing tasks, including event setup, instruction processing, payments, reporting and reconciliation.

The role operates on an Alt-Shift: Sunday-Thursday, 3pm–11pm EST, requiring solid attention to detail, teamwork and proactive

Qualifications

• BS/BA degree or equivalent work experience.
• 1 to 2 years of custody or securities processing or other industry experience.
• Research, analysis and problem resolution skills.
• Ability to communicate professionally through effective verbal and written skills.
• Customer service orientation, works to exceed client expectations.
• Organizational skills and detail-oriented.
• Ability to multi-task in a deadline-driven environment.
• Proactive self-starter with shift flexibility.

Responsibilities

• Manage daily production workflow and ensure output quality and timeliness.
• Process corporate action events and validate information for clients and downstream systems.
• Reconcile client positions and payments related to corporate actions.
• Provide client communication via email/phone to resolve instruction issues.
• Assist in training and development of team members and share workflows.

Skills

Research

Analysis

Problem solving

Customer service

Communication

Education

BS/BA degree or equivalent work experience

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

POSITION SUMMARY

The Operations Lead Specialist – Corporate Actions is responsible for assisting the supervisor with enhancing the productivity of the unit in addition to performing specialized operational securities processing activities to support the firm’s business lines. This includes activities such as: corporate action event setup, instruction processing and verification, payments processing, reporting, and reconciliation. *This role will be working an Alt-Shift, working Sunday-Thursday, 3pm – 11am EST*

PRINCIPAL RESPONSIBILITIES

Workflow Management Day to Day focus is on executing tasks within defined policies, guidelines and procedures. Responsible for identifying and resolving problems. Ensure daily output standards for both quality and timeliness are met. Coordinate control/production related activities. Coordinate intraday and end of day prioritization and reconciliation of daily work/proof and control. Gain efficiencies to improve individual productivity. Help ensure all deadlines and requirements are being met. Manage daily production reporting.

Processing Events

Upon receipt of corporate action announcements from market providers, research, review, and validate event details within CA platform for dissemination to clients and downstream systems Identify and resolve incomplete and/or inconsistent information that may result in risk to BBH or our clients. Ensure all clients’ corporate action instructions are accepted and processed by deadline. Confirm that all events have been processed in accordance with BBH’s standards of operational excellence. Research and analyze share and cash breaks and past due items. Resolve all open breaks and past due payments within defined time frames. Review and validate corporate action payment and funding postings. Perform pre-reconciliation of client receivables and payables to ensure accurate and timely cash and share postings.

Client Service

Reconcile uninstructed positions for Corporate Events with clients via email and phone. Communicates professionally and constructively to effectively resolve all instruction repairs with clients in a timely and efficient manner. Assist in the communication of complex action details to clients and client service representatives.

Training

Assist in the development of team members by providing training. Documents workflows and procedures for future use in training junior personnel. Assist team members with day to day activities/provide back-up support.

Process Improvement

Understands BBH’s Corporate Action systems and workflows beyond immediate team and utilizes this knowledge to suggest process improvements that will benefit the department. Assists junior staff in developing and implementing process improvements which will reduce risk and/or increase productivity.

Risk Management

Monitor and assist in the resolution of issues. Review E&O situations and look for corrective action. Help to identify and document errors in an effort to reduce exposures.

KNOWLEDGE, SKILLS AND ABILITIES

BS/BA degree or equivalent work experience. 1 to 2 years of custody or securities processing or other industry experience. Research, analysis and problem resolution skills. Ability to communicate professionally through effective verbal and written skills. Customer Service orientation, works to exceed client expectations. Organizational skills and detail-oriented. Ability to multi-task. Ability to work in a team environment. Ability to diligently work in a deadline-driven environment. Ability to allocate work through educated workflow management. Proactive self starter who is detail and goal oriented. This role will be working an Alt-Shift, working Sunday-Thursday, 3pm – 11am EST

Salary Range

MA: $60,000 - $75,000 base salary + annual target bonus BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. Brown Brothers Harriman (BBH) is a global financial services firm known for premium service and specialist expertise. BBH works with leading asset managers, financial institutions, private businesses and their owners, wealthy families, and sophisticated institutional investors. As a private partnership, we are uniquely built to put clients first and create success that lasts. We believe our success starts with yours. At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. No matter where you sit in the organization, everyone is empowered to contribute their ideas and perspective. BBHers can pick up the phone and call any colleague, and they are happy to help – which is why expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. Delivering for our clients and each other energizes us. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. Every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.