Operations Lead: Scheduling, Analytics & Clinic Support

Therapy and Beyond - ABA Therapy; Flower Mound (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Company-Paid Life Insurance

401K retirement plan

Short-Term Disability

Health Savings Account

Flexible Spending Account

Employee Assistance Program

Employee Recognition Programs

Job summary

Therapy & Beyond is seeking an Operations Manager in Flower Mound, TX to provide administrative and operational support to Clinic Leadership and the Home Office, ensuring efficient day-to-day clinic operations and centralized scheduling and intake.

You will partner with the Operations Director, streamline communications, track KPIs, support onboarding and training, and help maintain a motivating therapy environment across markets including DFW and beyond.

Qualifications

• Bachelor's degree preferred or equivalent experience in administrative or operations support.
• Strong organizational, time-management, and communication skills.
• Ability to maintain confidentiality and provide empathetic support in a fast-paced environment.

Responsibilities

• Provide direct management and oversight of Operations Support and Clinic Leadership.
• Serve as the primary administrative partner to the Operations Director, including meeting preparation and special project support.
• Streamline communication flow between senior leadership and clinic leadership to ensure alignment on key initiatives.
• Assist the Operations Director in tracking departmental goals and reporting on operational KPIs.
• Manage and execute centralized Scheduling and Intake workflows to ensure operational efficiency.
• Assist with the implementation of local operational policies and procedures.
• Support onboarding and training coordination.
• Maintain awareness of potential operational obstacles and proactively address them.
• Attend and contribute to weekly Operations meetings in support of Clinic and Senior Leadership.
• Develop and update operational reports on a weekly, monthly, and quarterly basis to inform strategic decision-making.
• Engage with all levels of employees, responding to feedback and routing it effectively to ensure a positive team culture.
• Delegate tasks appropriately to team leads and department heads to maximize operational efficiency.
• Contribute to a motivating therapy environment.

Skills

Organizational skills

Time management

Communication skills

Google Workspace

Operational software

Confidentiality

Multitasking

Education

Bachelor's degree preferred

Tools

Google Workspace

Operations software

Job description

Therapy & Beyond is seeking an Operations Manager in Flower Mound, TX to provide administrative and operational support to Clinic Leadership and the Home Office, ensuring efficient day-to-day clinic operations and centralized scheduling and intake.

You will partner with the Operations Director, streamline communications, track KPIs, support onboarding and training, and help maintain a motivating therapy environment across markets including DFW and beyond.