Operations Lead — Process Excellence & Execution

Factor_; New York (NY); Hybrid; USD 101,000 - 117,000; Full time

Job summary

Factor in the United States is seeking an Operations Manager to own end-to-end execution of our procurement-driven operations plan across sites. You\'ll aim for zero misses, optimize costs, and drive continuous improvement, partnering with Procurement and Strategy teams.

This hybrid role supports facilities in Chicago, NYC, and Goodyear, AZ, with a focus on coordinating weekly costing, vendor communications, and process enhancements while developing your team and delivering measurable value.

Qualifications

• Bachelor’s degree is required.
• 5+ years of purchasing or other relevant leadership experience.
• Quantitative and analytical experience including solid Excel.
• Vast knowledge and interest in food.

Responsibilities

• Manage escalations from production facilities, vendors, or etc quickly and efficiently through a structured approach and effective communication.
• Execute weekly ops: manage completion of accurate weekly costing, scrubbing, and invoice approvals; support finance processes weekly and monthly; execute credits, refunds, RTVs.
• Ensure that launch is completed on time and accurately for all SKUs.
• Manage tickets and communications; responses are quick and issues are closed out.
• Manage PO placement, communication, improvements and issue resolution.
• Serve as primary POC for DC communications, questions, ad-hoc training, escalations, and problem resolution.
• PTO management and coverage.
• Identify and track week-over-week trends, with data; brainstorm solutions and work on resolving with Sr Manager / AD.

Skills

Purchasing leadership experience

Analytical skills

Excel

Food knowledge

Education

Bachelor’s degree

Job description

Factor in the United States is seeking an Operations Manager to own end-to-end execution of our procurement-driven operations plan across sites. You\'ll aim for zero misses, optimize costs, and drive continuous improvement, partnering with Procurement and Strategy teams.

This hybrid role supports facilities in Chicago, NYC, and Goodyear, AZ, with a focus on coordinating weekly costing, vendor communications, and process enhancements while developing your team and delivering measurable value.