Operations Lead, Neurodiversity Center of Excellence

Lyra Health; New York (NY); On-site; USD 95,000 - 131,000; Full time

Benefits offered by this job

Healthcare coverage

Equity RSUs

401K matching

Paid time off

Parental leave

Tech allowance

Job summary

Lyra Health is seeking an Operations Lead for the Neurodiversity Center of Excellence. This role engineers scalable workflows, partners with Clinical, Product/Design, Data Science, Analytics, and HR/Legal, and shapes the COE operating model.

You will own end-to-end operational initiatives, drive metrics, and build programs from scratch while focusing on client and provider experience. This is a high-impact, cross-functional role in a fast-growing digital health environment.

Qualifications

• 8+ years in digital health operations or management consulting; startup experience preferred.
• Expertise building new programs from scratch and driving cross-functional initiatives.
• Strong project management, documentation, work plans and deadlines across multiple initiatives.
• Data-driven mindset with ability to analyze metrics and drive improvements.

Responsibilities

• Metric Management & Risk Mitigation: monitor COE metrics and address risks.
• Strategic Roadmap Execution: drive operational roadmap with XFN partners.
• Clinical Support: support providers and clinical team with scalable ops.
• End-to-End Project Ownership: scope and deliver key operational initiatives.
• Process Design: build scalable solutions for growing volume and complexity.
• Problem Solving: identify root causes and craft effective solutions.

Skills

Stakeholder management

Cross-functional collaboration

Project management

Data analysis

Program building

Strategic thinking

Communication skills

Attention to detail

Tools

Google Sheets

SQL

Snowflake

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a high-impact Operations Lead to execute the operations for our Neurodiversity Center of Excellence (COE). This is a critical role designed for a strategic operator who thrives at the intersection of process design, clinical collaboration, and innovation. You will be the engine behind the COE, partnering with cross-functional stakeholders to scope, evaluate, and build the workflows to support clients and our providers. This role is perfect for a self-starter who is energized by building scalable systems from the ground up while maintaining a deep focus on client and provider experience.

Responsibilities

• Metric Management & Risk Mitigation: Closely manage and monitor key Neuro COE program metrics, identifying and proactively addressing operational risks and opportunities to ensure program health.
• Strategic Roadmap Execution: In collaboration with cross-functional (XFN) partners, drive the operational roadmap to execute on the broader COE strategy.
• Clinical Support: Independently managing key parts of day-to-day operations related to supporting our providers and clinical team. This involves deep collaboration with partners across Clinical, Product/Design, Data Science, Analytics, and HR/Legal.
• End-to-End Project Ownership: Scope and manage the execution of key operational initiatives, such as improving the scalability of existing processes and training clinical and support staff on new workflows.
• Process Design: Design and implement scalable operational solutions capable of handling increased volume and complexity as the COE grows.
• Problem Solving: Analyze complex operational challenges to identify root causes and develop creative, effective solutions.

Qualifications

• 8+ years of experience with digital health operations, management consulting, or related experiences; some high-growth operations or startup experience is strongly preferred;
• Possess excellent interpersonal skills and the ability to build trust with senior-level client stakeholders. You can skillfully adjust your communication style for different audiences to influence coordinated action;
• Highly organized self-starter who excels in driving clarity amidst ambiguity; ability to prioritize competing tasks;
• Experience building new programs from scratch;
• Strong project management skills and a demonstrated ability to drive results with cross-functional partners involving complex documentation, work plans, and deadlines across multiple parallel initiatives;
• Facility with data analysis (in Google Sheets, SQL, and Snowflake preferred) and a metrics driven approach to problem solving;
• Able to lead and drive large scale complex, multi-stakeholder projects; and
• Passion for expanding access to quality mental health care.

$95,000 - $131,000 a year

SALARY RANGE

As a full-time Operations Lead, Neurodiversity Center of Excellence, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $95,000 - $131,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration... and more!

We can’t wait to meet you.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.