Operations Lead, Neurodiversity Center of Excellence

Lyra Health; Northern (KY); Hybrid; USD 95,000 - 131,000; Full time

Benefits offered by this job

Healthcare coverage

Equity in the company

Time off with pay policies

Parental leave

401K with matching

Monthly tech allowance

Job summary

Lyra Health is seeking a high-impact Operations Lead for the Neurodiversity Center of Excellence to orchestrate workflows and partner with clinical, product, data, analytics and HR/legal teams.

You will build scalable systems from the ground up while focusing on client and provider experience, and you will work with cross-functional stakeholders to scope, evaluate, and implement processes as the COE grows.

Qualifications

• 8+ years of experience in digital health operations or management consulting.
• Proven ability to build new programs from scratch.
• Strong cross-functional collaboration and communication skills.
• Experience working with data-driven processes and metrics.
• Ability to manage multiple initiatives with deadlines.

Responsibilities

• Manage COE metrics and mitigate operational risks.
• Drive the operational roadmap with cross-functional partners.
• Provide clinical and operational support for providers and the clinical team.
• Own end-to-end key operational initiatives and scale processes.
• Design scalable solutions to handle increasing volume and complexity.
• Analyze complex challenges to identify root causes and solutions.

Skills

Digital health operations

Stakeholder management

Program design

Project management

Data analysis

Tools

Google Sheets

SQL

Snowflake

Job description

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a high-impact Operations Lead to execute the operations for our Neurodiversity Center of Excellence (COE). This is a critical role designed for a strategic operator who thrives at the intersection of process design, clinical collaboration, and innovation. You will be the engine behind the COE, partnering with cross-functional stakeholders to scope, evaluate, and build the workflows to support clients and our providers. This role is perfect for a self-starter who is energized by building scalable systems from the ground up while maintaining a deep focus on client and provider experience.

Responsibilities:

• Metric Management & Risk Mitigation: Closely manage and monitor key Neuro COE program metrics, identifying and proactively addressing operational risks and opportunities to ensure program health.
• Strategic Roadmap Execution: In collaboration with cross-functional (XFN) partners, drive the operational roadmap to execute on the broader COE strategy.
• Clinical Support: Independently managing key parts of day-to-day operations related to supporting our providers and clinical team. This involves deep collaboration with partners across Clinical, Product/Design, Data Science, Analytics, and HR/Legal.
• End-to-End Project Ownership: Scope and manage the execution of key operational initiatives, such as improving the scalability of existing processes and training clinical and support staff on new workflows.
• Process Design: Design and implement scalable operational solutions capable of handling increased volume and complexity as the COE grows.
• Problem Solving: Analyze complex operational challenges to identify root causes and develop creative, effective solutions.

Qualifications:

• 8+ years of experience with digital health operations, management consulting, or related experiences; some high-growth operations or startup experience is strongly preferred;
• Possess excellent interpersonal skills and the ability to build trust with senior-level client stakeholders. You can skillfully adjust your communication style for different audiences to influence coordinated action;
• Highly organized self-starter who excels in driving clarity amidst ambiguity; ability to prioritize competing tasks;
• Experience building new programs from scratch;
• Strong project management skills and a demonstrated ability to drive results with cross-functional partners involving complex documentation, work plans, and deadlines across multiple parallel initiatives;
• Facility with data analysis (in Google Sheets, SQL, and Snowflake preferred) and a metrics driven approach to problem solving;
• Able to lead and drive large scale complex, multi-stakeholder projects; and
• Passion for expanding access to quality mental health care.

SALARY RANGE: $95,000 - $131,000

As a full-time Operations Lead, Neurodiversity Center of Excellence, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $95,000 - $131,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration... more!

We can't wait to meet you.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.