Operations Manager, Systems Architecture

Lyra Health; New York (NY); In loco; USD 106.000 - 162.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive healthcare coverage

Equity in the company through RSUs

Generous vacation and paid holidays

Paid parental leave

401K with matching

Monthly tech allowance

Descrizione del lavoro

Lyra Health is seeking an experienced Operations Manager, Systems Architecture, to lead and scale our Provider Core Ops Systems Implementation team. You will bridge business strategy and technical execution, guiding cross‑system data flows across Workday, Salesforce, and downstream platforms.

You will mentor a high‑performing team, own architectural integrations, and partner with Product, Clinical, and Operations to deliver scalable, reliable infrastructure that supports Lyra’s provider network

Competenze

• 8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or related technical-ops function in a high-growth environment.
• Direct people manager with success setting operational roadmaps, delegating, and mentoring team members.
• Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and multi-system data flows and integrations.
• Exceptional written and verbal communication skills; ability to balance granular technical details with executive-level strategy while influencing stakeholders.
• Strong analytical acumen and fluency with operational metrics to evaluate team performance and streamline system workflows.

Mansioni

• People Management & Operational Leadership: direct people manager to an operational team within Provider Core Ops and develop tactical team plans.
• Architectural Ownership & Integration: direct operational strategy for complex tool integrations and data pipelines ensuring stability and data integrity.
• Cross-Functional Strategic Unblocking: partner with Product, Salesforce Development, Clinical, and Operations to surface risks and clear roadblocks.
• Operational Planning & Execution: develop, prioritize, and adjust team roadmaps aligned with Provider Core Ops goals.
• Operational Reporting & System Health: monitor metrics, evaluate platform performance, and surface automation opportunities.

Conoscenze

Leadership

Strategic planning

Cross-functional collaboration

Communication

Operational analytics

Formazione

Bachelor's degree or equivalent

Strumenti

Salesforce

Workday

Jira

Zendesk

CredentialStream

Descrizione del lavoro

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About The Role

We are seeking a strategic

Operations Manager

to join our Provider Core Ops Systems Implementation team. In this role, you will lead and scale our Systems Architecture team, driving the operational strategy and multi-system integrations that power Lyra’s provider network platform. You will serve as the bridge between business strategy and technical execution, partnering directly with Product, Engineering, Clinical, and Operations leaders to solve complex infrastructure challenges and ensure seamless, sustainable data flows across provider-facing systems.

Core Focus Areas

Team Leadership:

Lead, mentor, and empower a high‑performing team of Systems Architecture leads and individual contributors.

Architectural Ownership:

Independently own complex cross-system integrations and multi-tool data pipelines across Workday, Salesforce, and downstream platforms.

Cross‑Functional Alignment:

Translate Clinical and Operations strategy into actionable technical roadmaps while resolving cross‑departmental bottlenecks.

Responsibilities

People Management & Operational Leadership:

Serve as direct people manager to an operational team within Provider Core Ops. Develop tactical team plans, delegate work effectively, drive team performance against service line metrics, and invest in team culture and career development.

Architectural Ownership & Integration:

Independently direct the operational strategy for complex tool integrations and data pipelines, ensuring system stability, scalability, and high data integrity across all provider‑facing platforms.

Cross‑Functional Strategic Unblocking:

Partner closely with Product, Salesforce Development, Clinical, and Operations leadership to surface risks, resolve departmental tensions, and clear execution roadblocks for your team.

Operational Planning & Execution:

Develop, prioritize, and adjust team roadmaps aligned with broader Provider Core Ops goals. Drive medium‑to‑large cross‑functional initiatives from scope to delivery.

Operational Reporting & System Health:

Monitor operational health metrics, evaluate platform performance, and surface automation opportunities to inform long‑term infrastructure investments.

Qualifications

Experience:

8+ years of professional experience in Operations Management, Systems Architecture, Business Operations, Program Management, or a related technical‑ops function within a high‑growth environment.

People Leadership:

Proven track record as a direct people manager with demonstrated success setting operational roadmaps, delegating effectively, and mentoring team members.

Technical & Systems Acumen:

Deep experience with enterprise tool ecosystems (Salesforce, Workday, Jira, Zendesk, CredentialStream, etc.) and direct experience managing multi‑system data flows and integrations.

Strategic & XFN Influence:

Exceptional written and verbal communication skills; proven ability to balance granular technical details with executive‑level strategy while influencing cross functional stakeholders.

Operational Insight:

Strong analytical acumen and fluency with operational metrics to evaluate team performance and streamline system workflows.

$106,000 - $162,000 a year

As a full‑time Operations Manager, Systems Architecture, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full‑time position is $106,000 - $162,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include:

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• We like to spread joy throughout the year with well‑being perks and activities, surprise swag, regular community celebration…and more!

We can’t wait to meet you.

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