Operations Lead - Music Services & Creative Projects

American Public Media Group; Saint Paul (MN); Hybrid; USD 70,000 - 85,000; Full time

Job summary

American Public Media Group is seeking an Operations Manager to drive operational excellence across The Current and YourClassical. You will lead planning, resource management, and workflow improvements to keep priorities on track and enable strategic execution.

With 3–5 years in creative/media operations, you will influence teams, manage multiple projects, and implement data‑driven improvements while collaborating with the Executive Director. This hybrid role is based in St. Paul, MN.

Qualifications

• 3–5 years of experience in operations, program management, project management, or production leadership within a creative, media, or content‑driven organization.
• Demonstrated success leading complex initiatives across multiple teams without direct supervisory authority.
• Experience with project management platforms, CRM systems, media asset management systems, and AI‑enabled productivity tools.
• Strong analytical skills with experience using data and KPIs to inform operational decisions and improve performance.
• Excellent organizational, communication, and relationship‑building skills with the ability to influence stakeholders across all levels of the organization.
• Proven ability to anticipate challenges, resolve operational bottlenecks, and balance competing priorities in a fast‑paced environment.

Responsibilities

• Lead operational planning and execution to ensure teams deliver programming, content, and strategic initiatives on time and in alignment with organizational goals.
• Oversee resource allocation, staff capacity planning, and work prioritization across daily operations and long‑term projects.
• Develop, implement, and continuously improve workflows, processes, and operating procedures that increase efficiency and collaboration.
• Coordinate work across creative teams and internal partners, serving as the primary operational liaison for cross‑functional initiatives.
• Monitor project performance, budgets, timelines, and key performance indicators, identifying risks and recommending solutions.
• Evaluate and implement operational tools, including project management, AI, and workflow technologies that improve team effectiveness.
• Document processes, support training, and foster a culture of continuous improvement and operational excellence.
• Produce reports and presentations for compliance, progress tracking, and internal and external relationship building.
• Perform other duties as assigned.

Skills

Operations management

Program management

Cross‑functional collaboration

Analytical skills

Communication

Influence without authority

Education

Experience in operations/production leadership in creative/media

Tools

Project management platforms

CRM systems

Media asset management systems

AI-enabled productivity tools

Job description

American Public Media Group is seeking an Operations Manager to drive operational excellence across The Current and YourClassical. You will lead planning, resource management, and workflow improvements to keep priorities on track and enable strategic execution.

With 3–5 years in creative/media operations, you will influence teams, manage multiple projects, and implement data‑driven improvements while collaborating with the Executive Director. This hybrid role is based in St. Paul, MN.