Operations Manager, Music Services

American Public Media Group; Saint Paul (MN); Hybrid; USD 70,000 - 85,000; Full time

Job summary

American Public Media Group is seeking an Operations Manager to drive operational excellence across The Current and YourClassical. You will lead planning, resource management, and workflow improvements to keep priorities on track and enable strategic execution.

With 3–5 years in creative/media operations, you will influence teams, manage multiple projects, and implement data‑driven improvements while collaborating with the Executive Director. This hybrid role is based in St. Paul, MN.

Qualifications

• 3–5 years of experience in operations, program management, project management, or production leadership within a creative, media, or content‑driven organization.
• Demonstrated success leading complex initiatives across multiple teams without direct supervisory authority.
• Experience with project management platforms, CRM systems, media asset management systems, and AI‑enabled productivity tools.
• Strong analytical skills with experience using data and KPIs to inform operational decisions and improve performance.
• Excellent organizational, communication, and relationship‑building skills with the ability to influence stakeholders across all levels of the organization.
• Proven ability to anticipate challenges, resolve operational bottlenecks, and balance competing priorities in a fast‑paced environment.

Responsibilities

• Lead operational planning and execution to ensure teams deliver programming, content, and strategic initiatives on time and in alignment with organizational goals.
• Oversee resource allocation, staff capacity planning, and work prioritization across daily operations and long‑term projects.
• Develop, implement, and continuously improve workflows, processes, and operating procedures that increase efficiency and collaboration.
• Coordinate work across creative teams and internal partners, serving as the primary operational liaison for cross‑functional initiatives.
• Monitor project performance, budgets, timelines, and key performance indicators, identifying risks and recommending solutions.
• Evaluate and implement operational tools, including project management, AI, and workflow technologies that improve team effectiveness.
• Document processes, support training, and foster a culture of continuous improvement and operational excellence.
• Produce reports and presentations for compliance, progress tracking, and internal and external relationship building.
• Perform other duties as assigned.

Skills

Operations management

Program management

Cross‑functional collaboration

Analytical skills

Communication

Influence without authority

Education

Experience in operations/production leadership in creative/media

Tools

Project management platforms

CRM systems

Media asset management systems

AI-enabled productivity tools

Job description

Position Summary

The Operations Manager is responsible for driving operational excellence across The Current and YourClassical. Working closely with the Executive Director, this role ensures creative teams have the processes, resources, tools, and operational discipline needed to successfully deliver strategic priorities.

This position leads content and project planning, resource management, workflow optimization, and cross-functional coordination to keep work on schedule, remove barriers, and improve organizational effectiveness. This role serves as an operational leader who influences teams, aligns priorities, and helps translate strategy into execution.

Expected Compensation Range: $70,000 - $85,000 per year. The exact salary rate is determined by experience and education related to the role, organizational compensation structure, and internal equity.

Location: Hybrid, St. Paul, MN

Application Process: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Application Deadline: Open until filled.

Position Responsibilities

• Lead operational planning and execution to ensure teams deliver programming, content, and strategic initiatives on time and in alignment with organizational goals.
• Oversee resource allocation, staff capacity planning, and work prioritization across daily operations and long-term projects.
• Develop, implement, and continuously improve workflows, processes, and operating procedures that increase efficiency and collaboration.
• Coordinate work across creative teams and internal partners, serving as the primary operational liaison for cross‑functional initiatives.
• Monitor project performance, budgets, timelines, and key performance indicators, identifying risks and recommending solutions.
• Evaluate and implement operational tools, including project management, AI, and workflow technologies that improve team effectiveness.
• Document processes, support training, and foster a culture of continuous improvement and operational excellence.
• Produce reports and presentations for compliance, progress tracking, and internal and external relationship building.
• Perform other duties as assigned.

Required Education, Skills and Experience

• 3‑5 years of experience in operations, program management, project management, or production leadership within a creative, media, or content‑driven organization.
• Demonstrated success leading complex initiatives across multiple teams without direct supervisory authority.
• Experience with project management platforms, CRM systems, media asset management systems, and AI‑enabled productivity tools.
• Strong analytical skills with experience using data and KPIs to inform operational decisions and improve performance.
• Excellent organizational, communication, and relationship‑building skills with the ability to influence stakeholders across all levels of the organization.
• Proven ability to anticipate challenges, resolve operational bottlenecks, and balance competing priorities in a fast‑paced environment.

Preferred Skills and Experience

• Experience in a creative production environment with complex, multi‑platform workflows (broadcast, digital, streaming).
• Experience supporting or shaping organizational planning processes such as annual operating plans, portfolio prioritization, or cross‑team resource strategy.
• Demonstrated ability to design reporting systems (dashboards, capacity models, or performance tracking) that improve transparency and decision‑making.
• Experience managing operational changes or transformation initiatives.
• Strong facilitation and cross‑functional alignment skills in environments without direct authority.

Reporting To

None

Physical Demands and Working Conditions

• Must be able to perform the essential duties of the position with or without reasonable accommodation.
• Physical Demands:
  • Additional work hours/schedule may vary throughout the week and may include occasional evening or late‑night events, etc. in the office or at remote locations.
  • Must be able to move about in a studio and office environment and sit for extended periods of time.
  • Frequent use of hands for data entry/keystrokes and simple grasping.
• Working Conditions:
  • Moderate noise level

Benefits

APMG offers a comprehensive benefits package including Medical plans with HSA and FSA options, Dental, Vision, Life and AD&D, Short‑Term and Long‑Term Disability, Paid Parental Leave and Paid Caregiver Leave after 1 year, Vacation (3 weeks / year, pro‑rated, based on hours worked), Sick time (12 days, pro‑rated, based on hours worked), Holiday Pay (10 holidays + 2 floating holidays each year), Volunteer Time (8 hours / year), Long‑Term Care and Critical Illness insurance options, Employee Assistance Program, 403(b) Retirement Plan, and more.

EEO Statement

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to hiring a breadth of diverse professionals and encourage members of diverse groups to apply.