Operations Lead - Hotel and Feeding

Tidal Basin Group; Hawaii; On-site; USD 76,000 - 83,000; Full time

Job summary

Tidal Basin Group on Hawaii's on-site Operations Lead role coordinates hotel lodging and meal delivery for disaster-affected residents, ensuring comfort and well-being across islands.

You will support the Project Manager, onsite Operations Manager and hotel teams, engaging with hotels and vendors, tracking survivors, and ensuring smooth workflow delivery in compliance with program policies and federal/state law.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years in case management or grant-funded programs.
• Proficient in MS Office Suite.
• Experience with federally funded housing programs is a plus.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Support the Operations Manager in hotel and meal vendor activities.
• Ensure compliance with program policies and federal/state law.
• Maintain tracking and reporting data on all vendors.
• Monitor service quality and address issues promptly.
• Provide technical assistance on program policies and SOPs.
• Troubleshoot program implementation issues.
• Maintain data confidentiality and integrity.
• Meet deadlines in a fast-paced setting.
• Perform other duties as assigned.

Skills

Organizational skills

Analytical skills

Communication

Time management

Proactive work

Government knowledge

Grant programs experience

Education

Bachelor's degree in relevant field

Tools

MS Office Suite

Job description

Location: On site in Hawaii

This role involves coordinating hotel lodging and meal delivery services across island to ensure the well-being and comfort of individuals and families displaced by disasters. The objective of the Operations Lead is to support the Project Manager, the onsite Operations Manager and onsite Hotel Teams in the engagement with hotels and meal vendors, tracking survivors, and ensuring smooth workflow delivery. The Operations Lead will also ensure compliance with program policies and procedures, state and federal law, and effectively communicate these policies to the program staff and other stakeholders.

• Support the Operations Manager in managing all hotel and meal vendor activities
• Ensure compliance with program policies and federal and state law
• Maintain tracking and reporting data on all vendors
• Monitor and evaluate the quality of services provided, addressing any issues promptly.
• Provide expert technical assistance on policies, principles, and standard operating procedures related to the program.
• Provide technical assistance to program staff and partners, ensuring smooth operation of service delivery systems.
• Troubleshoot and resolve any technical issues related to the program's implementation.
• Ensure absolute confidentiality of work-related issues and uphold data integrity policies.
• Meet deadlines in a fast-paced work environment.
• Perform other duties as assigned.

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Location: On site in Hawaii

Position Summary

Tidal Basin seeks a competent Operations Lead to support disaster recovery programs. The position will assist in one or more programs that provide temporary sheltering and meals to residents impacted by recent disasters. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference. This role involves coordinating hotel lodging and meal delivery services across island to ensure the well-being and comfort of individuals and families displaced by disasters. The objective of the Operations Lead is to support the Project Manager, the onsite Operations Manager and onsite Hotel Teams in the engagement with hotels and meal vendors, tracking survivors, and ensuring smooth workflow delivery. The Operations Lead will also ensure compliance with program policies and procedures, state and federal law, and effectively communicate these policies to the program staff and other stakeholders.

Duties/Responsibilities

• Support the Operations Manager in managing all hotel and meal vendor activities
• Ensure compliance with program policies and federal and state law
• Maintain tracking and reporting data on all vendors
• Monitor and evaluate the quality of services provided, addressing any issues promptly.
• Provide expert technical assistance on policies, principles, and standard operating procedures related to the program.
• Provide technical assistance to program staff and partners, ensuring smooth operation of service delivery systems.
• Troubleshoot and resolve any technical issues related to the program's implementation.
• Ensure absolute confidentiality of work-related issues and uphold data integrity policies.
• Meet deadlines in a fast-paced work environment.
• Perform other duties as assigned.

Required Skills and Competencies

• Excellent organizational skills and attention to detail
• Strong interpersonal, analytical and problem-solving skills
• Ability to communicate effectively, verbally and in writing
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work independently and pro-actively identify key steps to complete requested client outcomes.
• Excellent understanding of local, state, and federal government structure
• Experience working with federal grant-funded programs

Required Education and Experience

• Bachelor's degree in relevant field; AND,
• 5+ years in case management, financial management, accounting, application processing, grant-funded or government programs or related fields
• Proficient in MS Office Suite
• Experience with federally funded housing programs a plus

Range of Pay: $55/hr to $60/hr

Job Disclaimer Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, secondary employment must be disclosed and approved.

Tidal Basin HoldCo, LLC and its affiliated companies, which includes Tidal Basin Government Consulting, are an Equal Employment Opportunity Employer.