Operations Lead: Guest Experience & Team Growth

Pins Mechanical Co; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Pins Mechanical Co is seeking a hands-on, operationally strong Assistant General Manager to serve as the GM’s right hand and oversee all aspects of daily operations in Columbus. You will manage Hospitality Managers, ensure operational excellence, and drive team development from hiring through performance management.

As AGM, you’ll translate the GM’s goals into action, lead by example, and uphold high standards across guest experience, team leadership, and operational performance in a lively,

Qualifications

• 3-5+ years of leadership experience in high-volume restaurants, bars, or hospitality venues.

Responsibilities

• Oversee daily, shift-based, and closing operations to ensure the venue runs smoothly.
• Monitor cleanliness, organization, and operational efficiency across all areas.
• Step in to support team members during peak periods or operational challenges.
• Hire, interview, onboard, train, mentor, and schedule team members, including bartenders, barbacks, servers, and Hospitality Managers.
• Conduct performance evaluations, set objectives, and implement development plans in partnership with the GM.
• Hold team members accountable while fostering a positive, high-energy culture.
• Communicate daily targets, goals, and expectations to all team members.
• Hold Hospitality Managers accountable for proper onboarding and continuous training execution.
• Manage inventory, ordering, and cost controls for liquor, beer, wine, and food to meet financial goals.
• Ensure proper cash handling, POS procedures, and documentation.
• Oversee product rotation, stock levels, and supply organization.
• Ensure a welcoming, high-energy atmosphere and consistently exceptional guest experiences.
• Handle guest complaints, inquiries, and requests promptly and professionally.
• Maintain expert knowledge of menu items, cocktails, merchandise, and entertainment offerings.
• Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
• Ensure all staff comply with local regulations and company policies.
• Perform daily, weekly, and periodic reporting, including P&L review, labor management, and payroll.
• Support the GM in operational planning, goal tracking, and reporting.
• Maintain accurate records for operational and HR purposes.

Skills

Leadership experience

Hiring & training

Operations management

Guest service

Communication

Job description

Pins Mechanical Co is seeking a hands-on, operationally strong Assistant General Manager to serve as the GM’s right hand and oversee all aspects of daily operations in Columbus. You will manage Hospitality Managers, ensure operational excellence, and drive team development from hiring through performance management.

As AGM, you’ll translate the GM’s goals into action, lead by example, and uphold high standards across guest experience, team leadership, and operational performance in a lively,