Operations Lead: Growth, Production & Fulfillment

Alaska Horizon; Anchorage (AK); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

10 paid holidays per year

Paid Time Off (PTO)

Annual performance bonus

Overtime opportunities

Job summary

Trickster Company in Anchorage, Alaska is seeking an Operations Manager to lead day-to-day operations, oversee production, inventory, shipping, and fulfillment, and work closely with the owners to drive growth.

This hands-on role requires dependable, organized leadership, the ability to manage multiple priorities, and a commitment to delivering quality, efficient processes across retail and wholesale channels.

Qualifications

• The ideal candidate will have strong organizational and multitasking skills.
• Experience supervising or managing employees.
• The ability to work independently and make sound day-to-day decisions.
• Strong attention to detail and follow-through.
• The ability to learn new equipment, software, and production processes.
• Experience or willingness to learn inventory management and fulfillment systems.
• Basic computer skills and comfort learning new technology.
• Ability to work with Shopify, email, calendars, label printing, shipping software, word processing, and other business systems.
• Ability to communicate professionally with employees, customers, vendors, and business owners.
• A practical, problem-solving approach and willingness to pitch in wherever needed.
• An interest in learning about Trickster's products, artwork, and mission.

Responsibilities

• Supervise, train, and support production and shipping staff.
• Provide consistent on-site leadership and direction for employees.
• Help establish priorities, assign tasks, and ensure work is completed accurately and on time.
• Foster a positive, respectful, and productive work environment.
• Oversee production and assembly of products from start to finish.
• Produce and assemble products using equipment and processes such as laser cutting, T-shirt transfers, art printing, cleaning, assembly, packaging, and labeling.
• Inspect products and incoming merchandise to ensure quality and accuracy.
• Identify production issues and find practical solutions.
• Maintain accurate inventory of finished products, parts, materials, and supplies.
• Monitor inventory levels and identify items that need to be reordered.
• Receive, organize, store, and locate incoming merchandise and supplies.
• Maintain an organized and efficient office and warehouse.
• Assist with maintenance and care of equipment and work areas.
• Oversee accurate and timely fulfillment of customer orders.
• Package and ship retail and wholesale orders using Shopify and shipping platforms.
• Monitor orders and resolve shipping or fulfillment issues.
• Help ensure a positive customer experience through accurate, timely, and professional service.
• Provide leadership and logistical support for retail markets, wholesale shows, pop-ups, and other events.
• Assist with preparing inventory, displays, packing, transportation, setup, and breakdown for events.
• Help ensure wholesale and retail commitments are completed accurately and on schedule.
• Develop, document, and improve business processes and procedures.
• Identify opportunities to improve efficiency, reduce costs, and increase revenue.
• Help create systems that allow the business to operate more efficiently as it grows.
• Communicate regularly with the owners regarding operations, staffing, inventory, production, and other business needs.
• Take ownership of projects and follow them through to completion.
• Perform other duties as needed to support the business.

Skills

Team leadership

Independent decision making

Attention to detail

Multitasking

Adaptability

Communication

Problem solving

Willingness to learn

Shopify proficiency

General business systems

Tools

Shopify

Shipping platforms

Inventory management systems

Job description

Trickster Company in Anchorage, Alaska is seeking an Operations Manager to lead day-to-day operations, oversee production, inventory, shipping, and fulfillment, and work closely with the owners to drive growth.

This hands-on role requires dependable, organized leadership, the ability to manage multiple priorities, and a commitment to delivering quality, efficient processes across retail and wholesale channels.