Operations Lead - Fulfillment & Inventory Control

Crafts Group; Columbus (OH); On-site; USD 27,000 - 39,000; Full time

Job summary

Local Crafts is hiring an Operations Lead to manage fulfillment and inventory control in our Columbus, OH facility. This hands-on role keeps outbound orders moving, troubleshoots system issues, and enforces safety and quality standards.

You will lead daily production, inventory planning, and warehouse activities, partnering with quality, inbound, and outbound teams to resolve issues and improve material flow.

Qualifications

• At least three years of experience in production, manufacturing, warehouse, or related operations.
• Experience coordinating work across multiple operational functions.
• Prior lead, training, or mentorship experience.
• Experience with NetSuite or a similar warehouse management system.
• Proficiency with Microsoft Excel and inventory/order data.

Responsibilities

• Coordinate daily production, inventory, picking, packing, and shipping priorities.
• Monitor workload and inventory availability; adjust priorities as needed.
• Serve as first point of contact for operational questions.
• Identify bottlenecks and process gaps; implement solutions.
• Maintain safe, organized production and warehouse areas.
• Perform cycle counts and location audits; research discrepancies.
• Investigate shortages, overages, damaged items, mislabels, and locations.
• Reinforce location accuracy and labeling standards.
• Collaborate with quality, inbound, outbound teams to resolve issues.
• Provide hands-on direction to troubleshoot process and equipment.
• Support onboarding and cross-training; reinforce safety and quality.
• Identify training needs and communicate to leadership.
• Lead by example; step into work when needed.
• Maintain productivity and housekeeping during busy periods.

Skills

Production experience

Warehouse operations

Inventory control

Leadership

Problem solving

Communication

Prioritization

Attention to detail

Tools

NetSuite

Microsoft Excel

Job description

Operations Lead - Fulfillment & Inventory Control

Regular Full-Time Columbus, OH, US

Now Hiring

Operations Lead - Fulfillment and Inventory Control

Warehouse Operations • Columbus, OH • On-site

At Local Crafts, we're the creative force behind some of the most beloved names in crafting - Connecting Threads, Superior Threads, Knit Picks, Crochet.com, Jimmy Beans Wool and Berroco. From our own workshops to trusted partners around the globe, we design and curate products makers reach for every day: the fabrics, threads, yarns, and tools that turn ideas into finished pieces.

We are looking for an experienced Operations Lead to support outbound fulfillment and inventory operations. This hands-on role keeps work moving, troubleshoots operational and system issues, reinforces safety and quality expectations, and helps maintain accurate inventory. The right candidate communicates clearly, adapts to changing priorities, and helps others perform accurate, high-quality work.

What You'll Do

• Coordinate daily production, inventory, picking, packing, and shipping priorities so materials and orders move efficiently.
• Monitor workload, inventory availability, and constraints; adjust priorities or escalation issues as needed.
• Serve as a first point of contact for operational questions and provide clear direction on procedures and expectations.
• Identify bottlenecks, recurring issues, and process gaps and help implement practical solutions.
• Maintain safe, organized, and efficient production and warehouse work areas.
• Perform cycle counts and location audits, research discrepancies, and complete or escalation inventory adjustments.
• Investigate shortages, overages, damaged product, mislabeled items, and incorrect locations.
• Reinforce location accuracy, labeling standards, inventory rotation practices where applicable, and organized storage.
• Partner with quality, inbound, and outbound teams to resolve inventory issues and improve material flow.
• Provide hands-on direction and help troubleshoot process, quality, order, system, and equipment issues.
• Support onboarding and cross-training; demonstrate correct procedures and reinforce safety, quality, accuracy, productivity, and housekeeping.
• Identify training needs and recurring questions and communicate them to leadership.
• Create a respectful, productive environment and lead by example, stepping into the work when needed.

What You'll Bring

• At least three years of experience in production, manufacturing, warehouse, fulfillment, inventory control, or related operations preferred.
• Experience coordinating work across multiple operational functions strongly preferred.
• Prior lead, training, or mentorship experience preferred.
• Experience with NetSuite or a similar warehouse management system preferred.
• Proficiency with Microsoft Excel and comfort working with inventory and order data.
• Strong troubleshooting, organization, communication, prioritization, and attention-to-detail skills.
• Ability to stay calm, make sound decisions, and communicate clearly as priorities change.
• Dependable attendance and punctuality.

You’ll Thrive Here If

• You move naturally between leading the team and doing the work.
• You take ownership of production pace, product quality, inventory accuracy, and on-time shipment.
• You notice issues early and follow them through to resolution.
• You guide team members clearly and respectfully while staying flexible as operational needs change.
• You maintain safety, quality, and accuracy standards during busy periods.

Additional Information

• Target hourly salary: $24 per hour.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, push, and pull up to 50 pounds regularly.
• Ability to perform repetitive movements and physical tasks associated with production, inventory, and fulfillment.
• Willingness to work overtime or weekends when business needs require it.