Operations Lead — Federal Tech (Remote/Hybrid)

Edgesource Corporation; Charlotte (NC); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible PTO Policy + 11 Paid Holidays

Flexible Work Schedules (Remote / Hybr

Medical / Dental / Vision / FSA

401k Plan with Match

Tuition & Professional Development

Commuter Benefits

Bonus & Employee Referral Programs

Career Growth Opportunities

Job summary

Edgesource Corporation seeks an Operations Manager to oversee day-to-day operations for the Charlotte offices (Clanton Park/Roseland) and to serve as the primary liaison with Edgesource Corporate.

You will support local leadership, employees, customers, and business activities while ensuring timely communication, coordination, and reporting across key functions. The ideal candidate is highly organized, customer-focused, proactive, and capable of managing priorities in a fast-paced environment.

Qualifications

• Strong organizational and business operations skills, able to manage multiple priorities.
• Excellent written and verbal communication skills.
• Customer-service oriented with professional interpersonal skills.
• Experience coordinating administrative, operational, customer-service or logistics activities.
• Proficiency with Microsoft Office/Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Experience using CRM, project/task management, or workflow systems.
• Ability to learn new systems and processes quickly.

Responsibilities

• Site & Business Operations: manage day-to-day operations of the Charlotte offices and ensure efficiency.
• Customer Support: handle inbound emails, inquiries, meetings, and follow-ups with customers.
• Logistics & Inventory Coordination: track parts, shipping materials, and status.
• Systems, Reporting & Communication: use Monday.com to manage tasks and produce status updates.

Skills

Organizational skills

Communication skills

Customer service orientation

Interpersonal skills

Project coordination

Attention to detail

Cross-functional liaison

Ability to learn systems

Microsoft Office 365

CRM experience

Education

Bachelor's degree in Business Administration / Operations / Logistics or related

Tools

HubSpot CRM

Monday.com

Microsoft Office 365

Job description

Edgesource Corporation seeks an Operations Manager to oversee day-to-day operations for the Charlotte offices (Clanton Park/Roseland) and to serve as the primary liaison with Edgesource Corporate.

You will support local leadership, employees, customers, and business activities while ensuring timely communication, coordination, and reporting across key functions. The ideal candidate is highly organized, customer-focused, proactive, and capable of managing priorities in a fast-paced environment.