Operations Lead: Digital Twins & QA (Chicago)

Reconstruct Inc.; Chicago (IL); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Reconstruct Inc. is seeking an Operations Manager in Chicago to lead the end-to-end delivery of 360° imagery projects into accurate floor plans, digital twins, and asset data.

You will set QA standards, manage a small team, and work closely with VP-level leadership to automate QA steps and scale operations for healthcare and construction clients. The role combines hands-on leadership with technical oversight, requiring strong communication, process optimization, and the ability to coordinate

Qualifications

• Experience as an operations manager, customer success manager, or equivalent
• Track record of building and/or improving QA processes, SOPs, and operational metrics
• Strong written and verbal communicator, able to document standards clearly and explain technical issues to non-technical customers and stakeholders
• Comfortable operating in a fast-moving, growth-stage environment where processes are being established
• Work in-office 5 days per week with occasional travel to customer sites throughout the United States.

Responsabilités

• Own the final deliverable to our operations, facility and compliance customers in healthcare and construction.
• Define and maintain accuracy and quality standards (tolerances, acceptance criteria, escalation paths) and the documentation that supports them.
• Hire, train, and manage operations interns and reality capture staff
• Track throughput, turnaround time, rework rates, and accuracy metrics; report on them to leadership and use them to drive process improvements
• Partner with Engineering and Operations to prioritize improvements, automate QA steps, and feed learnings back into the platform
• Serve as the technical point of contact for customers on capture requirements, deliverable specifications, and accuracy questions, particularly for healthcare facility and construction clients
• Plan capacity and scheduling across concurrent customer projects, including coordination with field capture teams.

Description du poste

Reconstruct Inc. is seeking an Operations Manager in Chicago to lead the end-to-end delivery of 360° imagery projects into accurate floor plans, digital twins, and asset data.

You will set QA standards, manage a small team, and work closely with VP-level leadership to automate QA steps and scale operations for healthcare and construction clients. The role combines hands-on leadership with technical oversight, requiring strong communication, process optimization, and the ability to coordinate