Operations Lead - Data-Driven, Impactful Ops

Energy Innovation Corp; Hilo (HI); On-site; USD 125,000 - 174,000; Full time

Benefits offered by this job

Health coverage

Conference budgets

Career advancement

Job summary

Citadel in Hilo, HI is seeking an Operations Manager to own general problem solving, initiative, and people management. The role emphasizes strong written communication and a hands-on approach to customer service, with a focus on delivering reliable results from a team that cares.

The candidate will manage cross-functional priorities, report weekly metrics, and ensure deadlines are met while maintaining Citadel quality standards.

Qualifications

• 8+ years of customer service experience.
• Strong written communication skills.
• Ability to revise opinions when the data argues back.
• Calm under scope changes in a client-focused environment.

Responsibilities

• Stitch together Written Communication and Innovation into one coherent workflow.
• Show up for the unglamorous general maintenance nobody volunteers for.
• Make the community-minded call when the data points two different directions.
• Steer Citadel's Analytical Thinking roadmap with both nerve and humility.
• Manage competing demands while keeping attention to detail high.
• Track key metrics and report findings to your manager each week.
• Communicate progress, blockers, and results to stakeholders and leadership.
• Meet established deadlines while upholding Citadel quality standards.

Skills

Written communication

Team player

Attention to detail

Initiative

Job description

Citadel in Hilo, HI is seeking an Operations Manager to own general problem solving, initiative, and people management. The role emphasizes strong written communication and a hands-on approach to customer service, with a focus on delivering reliable results from a team that cares.

The candidate will manage cross-functional priorities, report weekly metrics, and ensure deadlines are met while maintaining Citadel quality standards.