Operations Lead: Client Engagement & Programs

The Fedcap Group; New York (NY); On-site; USD 60,000 - 74,000; Full time

Job summary

The Fedcap Group is seeking an Operations Supervisor to oversee program operations, timekeeping, client flow, scheduling, supplies, and facilities. You will lead the Operations Team (Outreach Specialists, Timekeeping Coordinators, Administrative Assistants) and drive client engagement strategies to meet milestones and engagement goals.

Ideal candidates have 2+ years in operations or related fields and at least 3 years of management experience, plus a four-year degree in nonprofit management or a

Qualifications

• Four-year college degree in Nonprofit Management or a related field.
• Minimum of 2 years of relevant experience in operations, human resources, education, or related field.
• Minimum of 3 years’ management experience.
• Experience working with public assistance recipients, homelessness, justice involvement, individuals with disabilities or unemployment-related challenges preferred.
• Bilingual Spanish

Responsibilities

• Oversee operations of the program including timekeeping, client flow, scheduling, supplies, and facilities.
• Provide oversight to the Operations Team: Outreach Specialists, Timekeeping Coordinators, and Administrative Assistants.
• Lead outreach, client engagement, and reengagement strategies to meet milestones and engagement goals.
• Ensure 90% compliance with contractual performance standards and 95% completion of goals.
• Supervise, coach, and evaluate performance of Operations Team with quarterly evaluations.
• Manage client services, reception, and scheduling to maintain high service levels and low wait times.
• Monitor attendance and timekeeping processes, ensuring timely submissions and 90% accuracy.
• Oversee billing, MetroCard and gift card distribution, and inventory reconciliation at 98% accuracy.
• Coordinate office operations and facilities, ensuring 99% system uptime for technology and 48-hour repairs.
• Maintain documentation and reporting compliance with 100% accuracy and deadlines.
• Analyze operational data to improve efficiency and client outcomes, targeting 10% annual improvements.

Skills

Bilingual Spanish

Education

Four-year college degree in Nonprofit Management or related field

Job description

The Fedcap Group is seeking an Operations Supervisor to oversee program operations, timekeeping, client flow, scheduling, supplies, and facilities. You will lead the Operations Team (Outreach Specialists, Timekeeping Coordinators, Administrative Assistants) and drive client engagement strategies to meet milestones and engagement goals.

Ideal candidates have 2+ years in operations or related fields and at least 3 years of management experience, plus a four-year degree in nonprofit management or a