Operations Lead: Cash Control, Inventory & Customer Service

U.S. Department of Veterans Affairs; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Veterans Canteen Service in Pittsburgh is seeking a qualified supervisor to oversee food and retail operations, ensuring accurate cash handling and excellent customer service. You will manage POS transactions, verify deposits, and maintain inventory and display standards.

The role requires supervisory experience, strong communication skills, and familiarity with Microsoft Word/Excel and POS systems. A valid REAL ID is required to work with Veterans Canteen Service.

Qualifications

• Minimum of 1 year of direct food/retail supervisory experience.
• Proficient computer skills using Microsoft applications (Word, Excel, etc.).
• Experience with POS Systems.
• Minimum of 3 years customer service experience.
• Exceptional verbal and written communication skills.
• A current - valid REAL ID is required to work at Veterans Canteen Service.

Responsibilities

• Controls cash stored in the canteen safe and handles all cash transactions.
• Accounts for and verifies withdrawals and deposits of funds.
• Reviews sales journals and conducts regular reconciliations of accounts.
• Preparation of merchandise, food or supply purchase orders.
• Verifying invoices.
• Maintaining accurate records of merchandise, food and supplies in-stock inventory.
• Maintaining facilities appearance, merchandise/food displays and presentation.
• Stocking and restocking shelves.
• Confirming basic stock list (BSL) status.
• Reporting unexplained losses/shortages of cash, funds or assets.
• Providing floor coverage to maintain quality customer service.
• Filling in for associate breaks/leave or other required circumstances.

Skills

Verbal communication

Written communication

Customer service

Supervisory experience

Tools

Microsoft Word

Microsoft Excel

POS Systems

Job description

Veterans Canteen Service in Pittsburgh is seeking a qualified supervisor to oversee food and retail operations, ensuring accurate cash handling and excellent customer service. You will manage POS transactions, verify deposits, and maintain inventory and display standards.

The role requires supervisory experience, strong communication skills, and familiarity with Microsoft Word/Excel and POS systems. A valid REAL ID is required to work with Veterans Canteen Service.